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Frequently Asked Questions

Office Depot Rewards® MaxPerks® Integration Questions

I’m already an Office Depot Rewards or MaxPerks member. Do I need to re-enroll?
Will I still be able to use my Office Depot Rewards® or MaxPerks member number to earn rewards in the Office Depot ® OfficeMax ® Rewards program?
Where can I redeem my unexpired MaxPerks rewards certificates?
What will happen to my 2014 MaxPerks Rewards?
What happens if I was a member in both Office Depot Rewards and MaxPerks program?
How is the Office Depot® OfficeMax® Rewards program different from the old programs?

General Questions

How do I join Office Depot® OfficeMax® Rewards?
Does it cost anything to join?
Why should I fill out my member profile?
Do I have to present my membership card when making a purchase in store?
If I forget to use my membership card when shopping, can I still earn rewards for my purchase?
What If I lose my membership card?
Where can I review the terms and conditions?

Membership Benefits

How do I earn rewards?
How do I become a Choice Member?
What is a qualifying purchase for Choice Member Benefits?
What are the benefits of being a Choice Member?
How do I select my 5 Choice Member product categories?
Can I change my 5 additional product categories?
How do I maintain my Choice Member status?
How do I track my Choice Member status?
Will I receive any special promotions?

Account Access

What if I forget my login name?
What if I forget my password?
How do I create my online account?
How do I change my account information?

Rewards

When and how are rewards issued?
Is there a limit to the rewards I can earn?
How can I track my rewards?
Do rewards carry over from month to month?
What if I lose my rewards certificate?
Do rewards certificates expire?
Are there any exclusions when redeeming my rewards certificate?
Can I use my rewards certificates with coupons?
How can I check the balance on my rewards certificate?
What if I do not have a printer to print my certificate?

Ink and Toner Recycling

What do I get back for each cartridge recycled?
What is a qualifying purchase for ink and toner recycling?
What ink and toner cartridges qualify for rewards?
How can I view my recycling rewards?
When will I receive my recycling rewards?

Office Depot Rewards® MaxPerks® Integration Questions

I'm already an Office Depot Rewards or MaxPerks member. Do I need to re-enroll?

No, MaxPerks members who have made a purchase in the last 2 years do not need to re-enroll. You will need to go www.officedepot.com/maxperks to finish your transition by verifying your information and setting up your online account to access your rewards.

No, Office Depot Rewards members will not have to re-enroll but should ensure your online account is set up at www.officedepot.com/rewards to be able to access certificates now that we moved to online rewards certificates only.

Will I still be able to use my Office Depot Rewards® or MaxPerks member number to earn rewards in the Office Depot ® OfficeMax ® Rewards program?

Yes, all Office Depot Rewards members will be able to continue to use their current member number. MaxPerks members who have made a purchase in the last 2 years will be able to continue to use their current member number.

Where can I redeem my unexpired MaxPerks rewards certificates?

You can redeem any unexpired MaxPerks Rewards certificates at OfficeMax or Office Depot store as well as online at officedepot.com.

What will happen to my 2014 MaxPerks Rewards?

Your rewards are safe. Any rewards earned as of Dec. 31, 2014, will be sent out in January 2015.

What happens if I was a member in both Office Depot Rewards and MaxPerks program?

You will need to call 866.562.3872 to ensure your memberships are merged and your rewards are be accounted for correctly under one membership.

How is the Office Depot® OfficeMax® Rewards program different from the old programs?

For Office Depot Rewards members nothing has changed. MaxPerks members will now earn the same 10% back in rewards on paper, ink, toner, copy, print and shipping services that Office Depot Rewards members have always enjoyed.

General Questions

How do I join Office Depot® OfficeMax® Rewards?

Join online at officedepot.com/rewards, in any Office Depot store, or by phone at 866-562-3872. If you enroll in store or over the phone, you must create an online account to access your reward certificates.

Does it cost anything to join?

No, membership is FREE.

Why should I fill out my member profile?

A complete member profile allows us to send you promotions and offers tailored to your specific needs. Plus, you will earn points when you complete your member profile. Simply log in to your account at officedepot.com/rewards. Go to your account and click on "Member Profile" in the Office Depot® OfficeMax® Rewards section.

Do I have to present my membership card when making a purchase in store?

No. At checkout, you can simply provide the phone number on your account.

If I forget to use my membership card when shopping, can I still earn rewards for my purchase?

Yes. Log in to your account and click "Add a Purchase" on the Account Overview page. Only purchases made within the current calendar quarter can be added to your account.

What If I lose my membership card?

You can print a replacement card immediately by logging in to your account and clicking "Print Membership Card” on the Account Overview page. A new window will open with a PDF of your card. Print the PDF and bring it to your nearest Office Depot store to have it laminated for FREE!

Where can I review the terms and conditions?

Click here to review the full program Terms and Conditions.

Membership Benefits

How do I earn rewards?

You can earn rewards in so many ways:

  • Rewards for shopping

    Purchase the products you use most like paper, ink & toner, and you’ll get 10% back in rewards every day.

    Rewards for recycling

    Think of all your empty ink and toner cartridges as more ways to get rewarded.

    Offers just for members

    Giving you the best of the best is what we do best including special coupons, invitations to exclusive sales events & more.

    Bonus rewards for birthdays

    Celebrate your special day with more than just cake and candles – enjoy a special gift from us to you.

    Membership is FREE

    Join in store or online at officedepot.com/rewards today

How do I become a Choice Member?

You must spend $200 on qualifying purchases within a quarter to enjoy Choice Member benefits the following quarter.

What is a qualifying purchase for Choice Member status?

Qualifying purchases include any product or service purchase made in store, online, by phone or fax excluding: taxes; delivery fees; purchases of third party gift and prepaid cards, postage stamps; and purchases made with Office Depot® OfficeMax® Rewards and Merchandise Cards/Certificates.

What are the benefits of being a Choice Member?

Choice Members get 5% back in rewards on the 5 product categories of their choice.

How do I select my 5 Choice Member product categories?

Log in to your account and click on the "Choice Members" link on the Account Overview page to select your categories.

Can I change my 5 additional product categories?

You can update your product category selection at any time. Once you begin earning Choice Member rewards, any changes you make will take effect in the quarter after you re-qualify for Choice Member status.

How do I maintain my Choice Member status?

Choice Member benefits are valid for one quarter. To maintain Choice Member status you must continue to spend $200 on qualifying purchases each quarter to be eligible for Choice Member benefits the following quarter.

How do I track my Choice Member status?

In order to track your progress in becoming a Choice Member, log in to your account and visit the Account Overview page to view your qualifying spend-to-date.

Will I receive any special promotions?

Yes! We are dedicated to providing our members exclusive offers and promotions. Visit officedepot.com/rewardsoffers to see this week’s offers.

Account Access

What if I forget my login name?

Click the "Forgot your member number?" link located in the Account Login screen. You can also log in with your member number. To find your username, click on the "Login Settings & Security Question" link in the “Your User Settings” section on the Account Overview page.

What if I forget my password?

When prompted to enter your password, you can click on the "Forgot your password?" link next to that field.

How do I create my online account?

Visit officedepot.com/rewards and click “Log In.” Enter your member number. Then, just answer the questions when prompted.

How do I change my account information?

Log in to your account and click on the "Edit Contact Information" link in the “Your User Settings” section on the Account Overview page. To save your revised information, be sure to click "Update."

Rewards

When and how are rewards issued?

Rewards are issued as points. Members who have earned at least 1,000 points can access their reward certificates online within 30 days after the end of the month.

Is there a limit to the rewards I can earn?

There is no limit to the rewards you can earn.

How can I track my rewards?

Log in to your account and click on "Account Summary" on the Account Overview page to view your rewards. Note: Rewards for certain promotions may take up to 5 weeks to post to your account.

Do rewards carry over from month to month?

Rewards are issued as points. Point balances less than 1,000 carry over from month to month through the end of the calendar quarter. Balances of less than 1,000 points expire at the end of each quarter. For example, if at the end of the quarter you have 2,800 points, you will receive a $20 rewards certificate for your 2,000 points and the remaining 800 points will expire.

What if I lose my rewards certificate?

We cannot replace lost, stolen or expired rewards certificates. Lost certificates that have not been used may be reprinted by logging in to your account and clicking on the "View My Rewards Certificates" link on the Account Overview page. Please safeguard your rewards certificates and treat them like cash. Certificates that have been used cannot be replaced.

Do rewards certificates expire?

Yes, rewards certificates expire 60 days from the date of issuance. The expiration date is printed on your rewards certificate.

Are there any exclusions when redeeming my rewards certificate?

Rewards certificates cannot be used on purchases of any gift or prepaid cards.

Can I use my rewards certificates with coupons?

Yes. We accept valid coupons when you make a purchase with your rewards certificates. Purchases made with Office Depot® OfficeMax® Rewards and Merchandise Cards/Certificates do not qualify for rewards.

How can I check the balance on my rewards certificate?

Remaining balances will display on the bottom of your store receipt. You can also log in to your account and click on the "View My Reward Certificates" link on the Account Overview page. All unexpired certificates with a full or partial balance will show on that page.

What if I do not have a printer to print my certificate?

No problem! Visit Copy and Print Depot™ in one of our stores to access your account and print your rewards certificate.

Ink and Toner Recycling

What do I get back for each cartridge recycled?

You get 200 points for each ink or toner cartridge that you recycle, up to 10 cartridges per month, when you make a $10 qualifying purchase the same month. You can recycle additional cartridges, but rewards will only be issued on 10.

What is a qualifying purchase for ink and toner recycling?

Qualifying purchases include any product or service purchase made in store, online, by phone or fax excluding: taxes; delivery fees; postage stamps; gift and prepaid cards; and purchases made with Office Depot® OfficeMax® Rewards and Merchandise Cards/Certificates.

What ink and toner cartridges qualify for rewards?

All brands of ink and toner qualify for rewards.

How can I view my recycling rewards?

Log in to your account and click on the "Account Summary" link on the Account Overview page. Recycling rewards will post to your account within 5 days after the end of the month. Be sure to keep your recycling receipts for your records.

When will I receive my recycling rewards?

Rewards are issued as points. Recycling rewards are included in your Office Depot® OfficeMax® Rewards Certificate when you earn at least 1,000 points. For every 1,000 points earned you will receive a $10 rewards certificate.