ORDER & RETURNS
PRODUCTS & SERVICES
100% Satisfaction Guarantee/Return Policy
Thank you for shopping at Office Depot and OfficeMax. If for some reason you are not satisfied with your purchase, you may return it in accordance with the following guidelines:
Returns with an original register receipt, eReceipt, packing slip, or order confirmation ("Original Receipt"):
Our Brand Promise - Office Depot® Brand and OfficeMax® Brand products (excluding our brand Ink and Toner) may be exchanged or returned for a full refund at any time for any reason.
Office supplies (excluding Office Depot® Brand and OfficeMax® Brand products), unopened, may be exchanged or returned for a full refund within 90 days of purchase. For online orders, the date of delivery will be determined as the date of purchase.
All Ink & Toner may be exchanged or returned for a full refund with the Original Receipt and in their original, unopened condition within 30 days of purchase.
Technology and consumer electronic products may only be exchanged or returned for a full refund with the Original Receipt and in like new condition, in their original packaging, with UPC code, within 14 days of purchase. Please remember to remove all personal data from exchanged/returned products. We are not responsible for any personal data left in or on an exchanged/returned product.
Software, CDs, DVDs and video games may be returned for a full refund if in the original, unopened packaging within 14 days of purchase. Opened software, CDs, DVDs and video games may be exchanged for the same item only. Downloadable software purchases are not eligible for return or refund.
Furniture may only be exchanged or returned for a full refund if unassembled and in the original packaging (including all components and manuals) with UPC code within 14 days of purchase.
Holiday Returns : Any item purchased between October 1st and December 24th can be returned until January 14th, or as the policy allows (whichever is later).
Catalog and Web Purchases may be returned/exchanged in accordance with this policy in any store or by contacting 1-800-GO-DEPOT (1-800-463-3768).
Non-Refundable : Special Order/Custom items and Manufacturer Direct items cannot be returned or exchanged unless damaged upon receipt. Pre-Paid Cards such as Gift Cards and Phone Cards are non-refundable, and cannot be returned or used to purchase other gift cards. Special terms and conditions are included with each card. See Tech Depot™ Services Terms and Conditions for separate return policy.
Retail Technology Services : Retail Technology Services may be returned for a full refund within 14 days of the original purchase date with the original sales receipt (as defined above) and all original materials (including any applicable redemption code. Retail Technology Services includes any in-store or off-site service that can be purchased at a retail store or via Office Depot's or OfficeMax's retail website, currently www.officemax.com and www.officedepot.com, including but not limited to Ctrlcenter® Web-Based Services, Ctrlcenter® In-Store Services, Ctrlcenter® PC upgrades and accessories, Go Daddy® Web Services, MiMedia Cloud Storage, and subscription services.
Buy Online Pickup in Store Orders : Returns and exchanges for buy online pick up in store orders must be completed at the store.
Refund Method for Returns with Original Receipt:
|If you paid with:||Your refund will be:|
|Cash or a check written more than 10 days ago||Cash|
|Check written less than 10 days ago or Office Depot® or OfficeMax® Gift Card||Office Depot® or OfficeMax® Merchandise Card|
|Credit Card or Debit Card||Same Credit Card|
Refund Methods for Returns without an Original Receipt
- All returns without an Original Receipt require valid government identification.
- Technology products without Original Receipt are not eligible for return.
- Software, CDs, DVDs and video games without Original Receipt will be eligible for an exact-item exchange only.
- All other returns without an Original Receipt for items that are active in our computer system will be refunded in the form of an Office Depot® or OfficeMax® Merchandise Card in an amount equal to the lowest retail price during the preceding 90 days. If that amount is under $10, we will refund in cash. Office Depot/OfficeMax reserves the right to request identification or deny any exchange or return.
Office Depot/OfficeMax reserves the right to amend these terms at any time and to make exceptions on case-by-case basis.