WD My Cloud 2TB Personal Cloud Storage
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WD My Cloud 2TB Personal Cloud Storage

Item # 202385 OfficeMax # 24364714
Personal cloud storage solution: complete with physical drive and cloud access
  • Lets you maintain control over your own data.
  • Stream media to your entertainment center.
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Personal cloud storage solution: complete with physical drive and cloud access
  • Lets you maintain control over your own data.  Share files with multiple devices on your own network, including PC or Mac, tablet or smartphone. Data is controlled by you from your own external hard drive.
  • Stream media to your entertainment center.  Get a comprehensive home theater solution.
  • Access files on the go through apps made for mobile devices.  Secure, remote access means your files travel safely with you wherever Internet service is available.
  • 10/100/1000 Ethernet and USB 3.0 compatibility.  Ensures fast transfer speeds.

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Item # 202385 
Manufacturer # WDBCTL0020HWT-NESN  
brand name WD
device connector type USB 3.0
dimensions 6.7"H x 1.9"W x 5.5"D
hard drive type Cloud Storage
manufacturer Western Digital Corporation
model name My Cloud
operating system compatibility Windows, Mac OS
platform PC; Mac
postconsumer recycled content 0%
software included Yes
storage capacity 2 TB
total recycled content 0%
warranty length 3-year limited

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Rated 3 out of 5�by 6 reviewers.
Rated 5 out of 5�by So far so good, excellent product. It works just as advertised, my own personal "Cloud". September 15, 2014
Rated 1 out of 5�by WD Personal Cloud I have never had a device perform so poorly. It takes forever to do things, a simple delete user takes over 10 minutes. When using it as DHCP it constantly looses the IP and i have to re-install the software to find it once again. I've decided to put it on the shelf. Bad purchase decision. July 18, 2014
Rated 4 out of 5�by WD My Cloud Problems I've had my WD My Cloud for a few months. I had an old PC with two external hard drives containing media plugged into it. Folders on the hard drive were shared out and visible on three WDTV Boxes attached to three large screen TV's. I have a 1GB wired network. Everything worked fine but I wanted to retire that old PC. The My Cloud looked like the perfect solution. Instead of copying the media files to the My Cloud I purchased a USB 3.0 hub and attached the two external hard drives to it and plugged it into the My Cloud. I had some problems when doing media scans for the DLNA The box hung up a few times. It had to be powered down (unplugged# to recycle. All the scans completed and things seemed to work fine as a media server. On the WDTV boxes I just choose media servers instead of Windows shares. Then I noticed the new files did not sort properly. To get it to sort file names properly I detach and reattach the drive so it could do a new scan. Then I noticed the DLNA server #TWONKY) did not pick up external subtitles. Well I turned off the DLNA server, went back to just sharing out the folders and everything is working fine. All the problems I had were TWONKY related. Maybe WD can get the bugs out of it in the future. This is not a plug and play box. I consider my computer knowledge to be above normal and it still took some time to get everything working. May 21, 2014
Rated 2 out of 5�by Product OK - Service Is "Oh Well" The product does have potential. However, it is not that secured. I would buy encryption software and encrypt everything I place in here (important stuff). For some reason, all PDF, Microsoft documents copied itself 3 to 4 times. Thank God I do encrypt. Trying to setup the unit via customer support was not the greatest experience. Rude, non-interested tech support people. If they don't find an answer quickly, you start to get the "oh, I'm sorry. You have just been disconnected.".. just a figure of speech. The guy didn't even attempt to call back. Had to do everything myself or lose a day's pay. March 15, 2014
  • 2015-03-27T09:04:03.117-05:00
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From the Manufacturer|Powered by Answers™

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My Cloud

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My Cloud | How it Works


  • Your media and files on your own personal cloud

    My Cloud allows you to keep all your content in one safe place at home. No monthly fees. No limits.
  • Centralize your family's media collection

    Store and organize all your family's photos, videos, music and important documents in one secure place on your home network.
  • Access from anywhere

    Enjoy your digital life from anywhere on your PC, Mac, tablet or smartphone. With WD's free apps, your personal cloud is always with you.
  • Flexible backup options

    Back up, your way. PC users, WD SmartWare Pro offers options for how, when and where you back up your files. Mac users, utilize all the features of Apple Time Machine backup software to protect your data.
  • Expand your tablet and smartphone storage

    Upload photos and videos directly to your personal cloud from anywhere and free up space on your mobile devices.
  • Automatic file backup for all your computers

    Easily back up the files from all the PC and Mac computers in your home. Get peace of mind knowing that all your files are securely and automatically backed up on your network.
  • Easy to set up, easy to find on your network.

    Set up is a snap. In just a few minutes, you're up and running. Mac, Windows 8, Windows 7 and Windows Vista computers will automatically find your My Book Live drive in seconds. If you're running Windows XP, our simple discovery software makes it easy to set up the drive.
  • Connect to Dropbox and more

    Easily transfer files between your personal cloud, Dropbox and other public cloud accounts using WD's free My Cloud mobile app.
  • Increase your personal cloud capacity

    Simply attach a compatible USB 3.0 hard drive directly to the USB expansion port on the My Cloud drive and instantly expand your storage capacity.
  • Transfer and access faster

    Gigabit Ethernet and a Dual-Core processor deliver faster file transfers and seamless remote access.
  • Password protection for privacy

    Your data is always safe and completely under your control. Protect your personal cloud from unauthorized access with password protection available for every user.
  • Set up in minutes

    Get up and running in minutes with WD's rich web-based user interface for seamless web-guided setup. WD's software will auto-detect your drive to make it easy. Need extra help? Visit or call WD's easy setup hotline to have our expert customer support team walk you through the installation of My Cloud and WD's free apps for your computers and mobile devices.
  • Add an extra layer of protection for your files

    You can automatically make a second copy, or safepoint, of your My Cloud on your home network. With double-safe protection for all your media, you get ultimate peace of mind.
  • Direct photo uploads from your camera with USB 3.0

    Simply connect your camera using the USB 3.0 port to quickly add all of your photos to your personal cloud.



Performance Specifications

Serial Bus Transfer Rate (USB 2.0)480 Mb/s (Max)
Serial Transfer Rate
Serial Bus Transfer Rate (USB 3.0)5 Gb/s (Max)

Physical Specifications

Capacity2 TB

Physical Dimensions

Height6.70 Inches
Depth5.50 Inches
Width1.90 Inches
Weight2.12 Pounds
Height170.60 mm
Depth139.30 mm
Width49.0 mm
Weight0.96 kg

Environmental Specifications

Temperature (English)
Operating41° F to 95° F
Non-operating-4° F to 149° F
Temperature (Metric)
Operating5° C to 35° C
Non-operating-20° C to 65° C

Electrical Specifications

Current Requirements
Power Dissipation AC Input Voltage: 100-240 VAC
AC Input Frequency: 47-63 Hz
Compatibility: Windows/Mac


Operating System
Power Dissipation AC Input Voltage: 100-240 VAC
AC Input Frequency: 47-63 Hz
Compatibility: Windows/Mac


  • Do-It-Yourself Cloud Storage: WD My Cloud 2TB Review

  • WD My Cloud Review

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