Frist the auto turn on quit working. That quit at about 6 months. Was able turn on by hand. At one year it just quit altogether. Couldn't fix by cleaning or checking for loose wires. Was real careful to not put staples or two many pages through it. Bought at Office Depot.
November 4, 2013
Shredder should stop running after paper has been throuh out, but it doesn't, keeps on running even without paper unless on/off switch button is pushed down. Try to get into people that they say there's a 1 year warranty and they will ask you to clean or wipe the sensor and see if it works- and I followed them and tried many times still doesn't work. How can be a paper shredder sensor free from paper or paper dusts if it is its main function.Then they will ask you if you maintained it well, put lubrication oil on it all the time. really!!! they're saying " sorry warranty will not cover or not liable because you didn't do your part". For a shredder that has not been used so often?
October 4, 2013
Does a nice job. Easy to empty drawer with minimal mess [it is a shredder after all] Ran it pretty much continuously for 20 minutes at a time with no issues. Quieter that other units I have used. Compact crosscut paper is super fine and you can get a lot of paper in the bin. Nice home machine.
October 4, 2013
My shredder broke down after a year of correct usage. Because it was outside of the year warranty, I took it apart to see if it was jammed. I could hear the motor turning but the blades were not. When I took it apart I found an e-clip that had come loose and jammed the gears. The metal gear coming out of the motor had continued to move and had broken all of the teeth off of the plastic gears that followed. When I called the customer service department and explained what happened they asked to listen to the machine. After listening they told me that I hadn't cared for it properly and it was all my fault. I refuted the claim by saying that I did not believe that they could tell that from the sound. They then changed their excuse and still told me it was my fault. I recommend that nobody buy any Ativa ever! I wasted $100 on a shredder that I thought would last a long time and broke because of a manufacturer's defect.
September 30, 2013