Fabulous Printer, Bad OCR software
I've had my MFC-9970CDW for over a week now. I love the printer. Print quality is excellent. Setup was not too difficult and the on-screen programming screen is very logical and easy. Everything works great about it except for the Presto Pagemanager software for OS X. It isn't very good at all, to put it mildly. It would be a good organizer for documents, but for OCR, frankly it stinks. English page recognition is just so-so, and for Spanish, it's not even usable for the documents I've tried. For a printer this expensive, Brother really should consider including better software for OCR on Mac OS X, and there are good ones out there. I'll probably end up spending more for OCR software from somebody else since this is a feature important to me. If it hadn't been for this software which was bundled, I'd have given this printer 5 stars. It also doesn't support AirPrint, which it REALLY should, but using Brother's iPrint, it makes up for the problem mostly, except for the fact that it doesn't support Pages, Numbers and Keynote printing which are really basic on iOS and you have to use a workaround. Brother really should update the firmware to support AirPrint which is so basic these days. I've also seen some reviews complain about photo printing quality. At the highest resolution, I think it prints photos quite acceptably for a laser. If you don't print lots of color, with a laser you also don't have to worry about the cartridges drying out like they do with an inkjet. This Printer is replacing an old Brother B&W laser I've used for 10 years with no problems, and an HP multifunctional which seemed to get unsupported with Mavericks and was really the reason I looked for a replacement. Despite the two shortcomings I've found, I really love this printer, print quality and ease of use.
February 27, 2014
This is the first time I have such great performance from a multi-function machine. Every aspect of my expectations have been met to-date. Being wireless has been great for my partner and I. We can work anywhere within our facility.
February 24, 2014
This is my second Brother Printer that I have purchased. My first printer is the exact same model. We needed an additional laser printer in the office and I absolutely loved my first one so I ended up purchasing the exact same one for my sales staff. The only downfall with it is that it is a bit difficult to get set up. For my first printer I was running Windows 7 and I had difficulty setting that up. With my new printer I am running Windows 8 and again I had some difficulty with the setup. I ended up calling Brother support for help and they were able to get me up and running.
February 20, 2014
Zero quality control
The printer did not work out of the box -- the "paper jam" indication was continuous. Brother would not replace the printer even though it was never operable. They sent a repairman who worked for four hours replacing internal parts on the printer. As a result I was without a printer for two days. Since then the printer has been working, but I cannot recommend purchasing a printer that a manufacturer who will not promptly replace when it is defective on arrival.
February 15, 2014