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The IBM ServicePac product line is a broad range of easy-to-use, affordable technology services available in convenient configurations to meet the needs of businesses of all sizes. Each prepackaged offering comes complete with a well-defined scope of services, including service hours, response time, term of service and service agreement terms and conditions. ServicePac offerings are simple to use with easy-to-follow activation instructions.
|manufacturer||Lenovo Group Limited|
|response time||4 hour(s)|
|Service Availability||9 x 5|
|Service Details||A service technician is scheduled to arrive at your location within 4 hours after remote problem determination is completed. Service hours are 8 a.m. to 5 p.m. local time, Monday through Friday, excluding IBM holidays.|
|Service Duration||3 Year|
|Service Main Type||Maintenance|
|Service Response Time||4 Hour|
|Service Sub Type||Physical|
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