Lenovo ServicePac - 3 Year - Service Item # 416504
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The IBM ServicePac product line is a broad range of easy-to-use, affordable technology services available in convenient configurations to meet the needs of businesses of all sizes. Each prepackaged offering comes complete with a well-defined scope of services, including service hours, response time, term of service and service agreement terms and conditions. ServicePac offerings are simple to use with easy-to-follow activation instructions.
|Service Details||A service technician is scheduled to arrive at your location within 4 hours after remote problem determination is completed. Service hours are 8 a.m. to 5 p.m. local time, Monday through Friday, excluding IBM holidays.|
|Service Sub Type||Physical|
|Product Supported||Intellistation E PRO:Machine Type:; 6204; Model Numbers:; 10U, 1PU, 20U, 2PU, 30U, 3PU, 40U, 41U, 43U, 45U, 46U, 48U, 4PU, 50U, 51U, 55U, 56U, 5PU, EBC, EBD, JP1, JP2, KAU, KBU, KCU, KEU, KGU, KHU, KJU, KLU, KMU, KVU, KWU; 6214|
|Service Main Type||Maintenance|
|Service Response Time||4 Hour|
|Service Duration||3 Year|
|manufacturer||Lenovo Group Limited|
|Service Availability||9 x 5|