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To help maximize your investment in technology, your business needs access to a wide variety of specialized support resources. In response to this need, IBM has developed the ServicePac family of service offerings.IBM ServicePac is a family of convenient, pre-packaged, part-numbered services that are easy-to-use, affordable, and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services, including service hours, response times, and service agreement terms and conditions. Enhance the availability of your equipment by upgrading your level of service at the time of product purchase. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.
|manufacturer||Lenovo Group Limited|
|Product Supported||xSeries 360:Machine Type:; 8686; 10U, 12U, 13U, 15U, 16U, 16X, 1EQ, 1EX, 1FX, 1GQ, 1HQ, 1HR, 1JX, 1PU, 1RQ, 1RX, 1SQ, 1TQ, 20U, 22U, 25U, 26U, 2AX, 2BX, 2EQ, 2EX, 2FX, 2PU, 2RQ, 2RX, 2RY, 31Q, 3AX, 3BX, 3EX, 3FX, 3KQ, 3RQ, 3RX, 3RY, 4AX, 4BX, 4CX, 4EX, 4FX, 4HX, 4RX, 5BX, 5CX, 5FX, 5RX, 6AX, 6BX, 6CX, 6DX, 6EX, 6RX, 7AX, 7BX, 7CX, 7GX, 7RX, 8AX, 8BX, 8GX, 8RX, 9BX, 9EX, 9RX, BO3, CTO, KPU, JLX, W11; xSeries 365:Machine Type:; 8862; Model Numbers:; 1RX, 2RX, 3RX|
|response time||4 hour(s)|
|Service Availability||9 x 5|
|Service Details||A service technician is scheduled to arrive at your location within 4 hours after remote problem determination is completed. Service hours are 8 a.m. to 5 p.m. local time, Monday through Friday, excluding IBM holidays.|
|Service Duration||3 Year|
|Service Main Type||Maintenance|
|Service Response Time||4 Hour|
|Service Sub Type||Physical|
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