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Businesses today are increasingly dependent on information technology. But if your systems aren't running at maximum efficiency, the entire organization's productivity may be affected. And with the rapid evolution and complexity of today's computing environment, the need for responsive support of all kinds is greater than ever.To help maximize your technology investment, businesses need to have access to a wide variety of specialized support resources. IBM has responded to this need by developing the IBM ServicePac family of service offerings. These services provide a convenient and affordable way for businesses of all sizes to have access to the wide range of hardware maintenance services available from IBM. They give you an extended care package for your maintenance needs, fast, high quality services and no worries about future costs.
|manufacturer||Lenovo Group Limited|
|Product Supported||NetFinity 7000:Machine Type:; 8651; RH0, RM0, TH0, TM0; NetFinity 7600:Machine Type:; 8665; Model Numbers:; 1AY, 1RY, 2RY, 3RY, 4RY, 5RY, 61Y, 6AY, 6BY, 6CY, 6DY, 6EY, 6FY, 6RY, 71Y, 7AY, 7RY, 81Y, 8AY, 8GY, 8RY; xSeries250:Machine Type:; NetFinity 7100:Machine Type:; 8666; 11Y, 1CY, 1DY, 1RY, 21Y, 2RY, 31Y, 3RY, 41Y, 4RY; NetFinity 7000 M10:Machine Type:; 8680; 11Y, 1RU, 1SY, 21Y, 2RU, 2SY, 3RU, 3SY, 4RU, 5RU, 6RY, 71Y, 7RY, 7SY, 7TY, 8RY; NetFinity x255:Machine Type:; 8685|
|response time||4 hour(s)|
|Service Availability||9 x 5|
|Service Details||A service technician is scheduled to arrive at your location within 4 hours after remote problem determination is completed. Service hours are 8 a.m. to 5 p.m. local time, Monday through Friday, excluding IBM holidays.|
|Service Duration||3 Year|
|Service Main Type||Maintenance|
|Service Response Time||4 Hour|
|Service Sub Type||Physical|
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