Plantronics Savi W745 Earset
Great Sound and Volume
There are over 100 of these headsets in the call center I work in. Probably 1000 within the building. For the most part, I've never heard a complaint about them. I like the sound and clarity of the speakers. The Wireless is flawless, once you get the headset dialed in. However, I noticed a crack across the top of the headband last week. This week, the headband is split into two parts. It doesn't effect the headset too much, but the fit is compromised slightly. When I mentioned it to my team, 4 out of the 11 had similar issues with their headbands. I guess it's not just me. Anyway, hopefully Plantronics is working on that flaw.
December 17, 2014
Ok for phone calls, poor sound quality
For the price, I am disappointed in the sound quality. I would have liked to be able to listen to music on the PC as advertised. But the sound quality is equivalent to a free pair of headphones found in a cereal box....otherwise, it works for the phone.
November 20, 2014
It all works, with one small exception. The binaural headset is just a little bit too small for my large head. (Hat size slightly over 8.) It works, but it feels a little unsteady, and it falls off if I look down.
November 1, 2014
You Seriously Can't Go Wrong
Behold, I give you what I consider to be the pinnacle of headset technology! Today I will be reviewing the Plantronics Savi W730-M. All headsets in the 700 series apply, just each model represents a different style. I had a CS530 before this headset and it's the same headset, just a different base.
So let's just right into the meat of the topic! I can't say enough about this unit. The Savi W730-M combines the best of all features, allowing you to use it for a deskphone, a softphone on your computer, and your cellphone/mobile paired, all at the same time. The unit is special in the way it manages its signals. You have the bluetooth that can be used by your cellphone for higher compatibility but the headset to base transmission is DECT, giving you the range you otherwise lack with bluetooth. The reason I like this combination is that you gain all the connectivity and universal compatibility of bluetooth without sacrificing range on the headset. With DECT, you can easily, even with walls and interference, get 150 ft of range without a single call-quality issue. I once walked out to my mailbox at my parents house in NY, using my CS530, from my basement, which is where the headset base was, and was still on a call. It was probably 100 feet away but from the basement back above ground. I had no call quality issues and was truly amazed. The base technology on the CS530 is the same as the Savi W730-M.
Also, the headsets that have a -M after their name are optimized for Microsoft Lync, which I can attest to as well. At a previous job, the company is a very high-level Office365 partner, and we used Office365 internally as well. Part of this was Lync, where we would do audio and video calls. My headset, combined with the Spokes software by Plantronics and the Lync Smart Presence app by Plantronics, allowed me to be on a deskphone call but have my Lync show me as Busy or In a Call. The same held true if a call came in on my cellphone. I still have my Savi unit, and it works very well for Skype and Google Hangouts as well. The earpiece is comfortable, fitting on the ear nicely and having enough surface area to not rub the wrong way while still being sleek enough to be compact.
As far as call quality goes, I've never had any issues with quality. The DECT technology, especially as now I'm in a smaller apartment vs. a 3000 sq ft house, is even more potent in how much range it gives. It isn't a big deal to go anywhere in my apartment on a call. One limitation of bluetooth for headset-to-base connection is that your range is significantly smaller, and you start experiencing call quality issues much faster as you go further away from the base. The headset itself as the ability to increase and decrease the call volume, in addition to being able to mute your microphone by holding the volume down button for two seconds or so. You hear a little beep as an indication the headset is now muted, and the status light on the base will turn red.
As far as headsets go, the Savi W730-M allows you to interchange headsets from other W730 units and CS530 units. In order to pair a new headset, remove the existing headset from the dock and dock the new one. Give it five seconds and it's now connected! I learned this while troubleshooting my CS530 for some muting issues. You can interchange headsets of the same style, and this is handy for troubleshooting purposes, or replacement purposes should you have a headset go bad.
Lastly, I'll touch on Plantronics support. First of all, you work with all US-based support, which is huge! The people at Plantronics are always courteous and go above and beyond to fulfill the support requests. I once asked for correspondence on a ticket I opened purely by email, due to the circumstances of my job at the time. They were very accommodating and were kind enough to do it as I asked. We worked through the problem.
I've had the privilege to get to know a few people at Plantronics, and have even written emails of recommendation based on support cases and been able to submit them to people in the corporate office I know who were good about passing them along. I am never not impressed with people at Plantronics, both in terms of their products and their people. I give this device a 10/10 and would highly recommend it for business use. You'll likely need the HL-10 for a lot of phones as well but that's a universal item for all deskphone headsets.
September 12, 2014