FREE PICKUP AT ANY OFFICE DEPOT® AND SELECT OFFICEMAX® STORES
Orders must be placed at least 2 hours before closing time
Choose "pick up"
- Go to the shopping cart and
choose In-Store Pick Up.
find your store
- Click Change Location or Find
Other Stores on the shopping
complete your order
- Once you have selected all of
your items, proceed through the checkout process.
pick up your order
- Your order will be at the
Copy & Print Depot desk.
- Bring your...
- 1- Store pick up confirmation email
- 2- Valid government issued ID
- 3 - Purchasing Credit Card
Frequently Asked Questions
How does it work?
1) Click Pickup in your shopping cart, or look for items that say "Store Pick-up Available" on the product detail page
2) Choose the Office Depot store most convenient for you
3) Complete your order
4) Pick up your order for FREE at your Office Depot store in approximately 1 hour
When will I get my order?
Most in-stock items are available for pickup in 1 hour.
Orders placed less than 2 hours before store closing time will be available for pickup 1 hour after the store opens the following day.
How will I know when in-store pickup applies to an item I'm buying?
Look for "Store Pickup Available" on the item you are selecting.
Product availability is not guaranteed and is subject to change.
How will I know my order is ready to pick up?
Approximately 1 hour after you place your order, you will receive an email that states "Good News! Your order is ready for pickup". This email alerts you that your order is ready for pickup and provides instructions on picking up your order. We recommend you wait to receive this email before proceeding to the store.
What do I need to bring to pick up my order in-store?
1) Your store pickup confirmation email
2) Valid government issued ID
3) Purchasing Credit Card (For Credit Card purchases only).
For your protection, we will only release the order if the above information matches.
How will I know if in-store pickup is available in a specific store?
In-store pickup is available at all Office Depot stores and in select Office Max stores when the order is placed from OfficeDepot.com . To check for in-store pickup at your favorite location see the store locator.
What should I do when I get to the store?
Proceed to the Copy & Print Depot desk where you will find a sign that reads "Online Orders Pick Up Here". Or ask an associate to help you.
How long do I have to pick up my order?
Your order will be available at the store you choose for 48 hours after you receive confirmation that your order is ready for pickup. After the 48 hours has passed, your items will be returned to inventory and your account will be credited.
What happens if an item in my order is out of stock?
If an item included in your in-store pickup order is out of stock, you will receive a call from a store associate to notify you of the out-of-stock item. During the call you may:
• Select a comparable item
• Have the item delivered at no charge or
• Have the item removed from the order
How do I return an order?
Return items for free to your Office Depot store. Restrictions Apply
How can I cancel my store pickup order?
Simply call your pickup store and they will assist you with canceling the order. If a payment has been processed, a refund will be made to the original payment method.
Can I pickup some items at a store and have others shipped to an address?
Yes, but you will need to conduct 2 separate transactions. If you add a pickup item and a delivery item to your cart and proceed to checkout, you will be notified to "Save for Later" and conduct a separate transaction.
Can I pay with cash in the store?
Yes, simply select the cash payment option during the checkout process and pay with cash, check or credit card upon pickup.
Can I use coupons for an order placed online for in-store pickup?
You can only use coupons that state, "Valid in store, by phone or fax and on OfficeDepot.com." These coupons can be added to your order during the checkout process. Online and catalog coupons that include a free gift/premium with purchase or coupons designated as "valid in-store only" cannot be applied to in-store pickup orders.
Absolutely! If you would like someone else, other than yourself, to pick up your order, simply use the "Family & Friends Pickup!" option when completing your order online. It's important to note that whomever you select to pick up the order will be the only person, aside from you, who will be able to do so. They will need to provide the pickup email confirmation and valid ID at the time of pick up to confirm they are the designated recipient.
Are there any restrictions?
There are a few restrictions you should be aware of:
• Only the designated recipient or the individual that placed the order may pick the order up, no exceptions.
• Your designated recipient, will not be allowed to pick up your order without the Ready for Pickup email and a valid ID.