Office Depot Information
ORDER & RETURNS
PRODUCTS & SERVICES
Online Returns are Simple!
Go to your My Account Page and select View All Orders in the Order History section. Under Options, click on the Return link for the order you wish to return. We will guide you through the quick and easy self service return process.
100% Satisfaction Guarantee
Refund Methods for Returns with original receipt, packing slip, or order confirmation ("Original Receipt")
Our Brand Promise - Office Depot® Brand products (excluding Office Depot® Brand Ink and Toner) may be returned at any time for any reason. With Original Receipt, you will receive a full refund.
Office supplies (excluding Office Depot® Brand products), with their Original Receipt and in their original, unopened condition, may be exchanged or returned for a full refund within 30 days of purchase.
Ink & Toner, including Office Depot® Brand and all national brands, with their Original Receipt and in their original, unopened condition, may be exchanged or returned with a full refund within 30 days of purchase.
Technology and consumer electronic products may only be exchanged or returned with their Original Receipt and in their original, unopened packaging with UPC code within 14 days of purchase. If box is opened, only an exchange will be offered. A 15% Restocking Fee will be applied if any components are missing. Opened software may be exchanged for the same item only. Please remember to remove all personal data from exchanged/returned products. Office Depot is not responsible for any personal data left in or on an exchanged/returned product.
Furniture, may only be exchanged or returned with Original Receipt and in new condition, unassembled, in original packaging with UPC code within 14 days of purchase.
Refund Method for Returns with Original Receipt:
|If you paid with:||Your refund will be:|
|Cash or check greater than 10 days ago||Cash|
|Check less than 10 days ago or Office Depot® Gift Card||Office Depot® Merchandise Card|
|Credit Card or Debit Card||Same Credit Card|
Refund Methods for Returns without an Original Receipt
All ink, toner and supplies being returned without an Original Receipt require valid government identification. Items still active in our computer system will be refunded in the form of an Office Depot® Merchandise Card in an amount equal to the lowest retail price during the preceding 90 days. If that amount is under $10, we will refund in cash. Office Depot reserves the right to request identification or deny any exchange or return.
Catalog and Web Purchases may be returned/exchanged in accordance with this policy by contacting 1-800-GO-DEPOT (1-800-463-3768) or in any store.
Non-Refundable: Special Order, Custom and Perishable items cannot be returned or exchanged unless damaged upon receipt. Pre-Paid Cards such as Gift Cards and Phone Cards are non-refundable, and cannot be returned or used to purchase other gift cards. Special terms and conditions are included with each card.
See Tech Depot™ Services Terms and Conditions for separate return policy.
Office Depot reserves the right to amend these terms at any time and to make exceptions on case-by-case basis.