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Lenovo ServicePac - 3 Year - Service Item # 690284
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IBM ServicePac for warranty and maintenance options gives you the flexibility to select the level and duration of hardware service you need for your IBM mobile products, desktop PCs, professional workstations, network computers, monitors or servers. You can choose a package that upgrades or extends the level of service you receive during your original product warranty period. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.
|Covered Configurations||Single 4 CPU server|
|manufacturer||Lenovo Group Limited|
|Product Supported||RTS for VMware Infrastructure 3 - Enterprise 4 Sockets|
|Provided Support||Phone Support|
|response time||2 hours|
|Service Availability||24 x 7 Phone Support; 9 x 5 Phone Support|
|Service Description||24x7x2 Hour|
|Service Details||Installation, usage, and configuration questions; Questions regarding IBM Supported Product publications; Diagnostic information review to assist in isolation of a problem cause; code-related problem questions; For known defects, available corrective service information and program fixes which you are entitled to receive; Unlimited calls and callers; Support coverage hours:Critical problems - 24 hours a day, seven days a week, including national holidays|
|Service Duration||3 Year|
|Service Main Type||Technical|
|Service Response Time||2 Hour|
|Service Sub Type||Electronic|