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- Unlimited tech support includes tuning operating system level settings for optimum performance.
- Diagnoses and removes viruses, spyware and malware on the current installed antivirus software.
- On-demand support for installation and configuration of new peripheral devices.
- Repairs driver conflicts.
- Configures existing networks — Files, Printers and Print Sharing.
- Ensures that Microsoft's Word, Excel, PowerPoint, Outlook and Outlook Express launches and runs correctly. (user must have access to ISP login/password).
- Internet Browser includes support for Internet Explorer version 5.5 or later, and Firefox version 2 or later.
- Requirements: High-speed internet connection, a virus/malware-free device (pre-activation), the latest version of Windows, and a 24-month commitment.
- Not covered: Mac OS, Linux or older versions of Windows (XP, Vista, 7); software versions which are not final release (i.e. Beta versions of software); hardware issues; domain or password resets; online services and games; training; networking/connectivity issues, and other applications not listed above.
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