11 Enterprise Perks of a Cloud or VoIP Phone Service
Mar 28, 2016
By: Karie Huzzey
Demand for cloud phone systems has spiked, and here’s why: the quality of your phone system says volumes about you and your company.
To customers, your phone system can signal how responsive you are to their needs. To employees and business partners, it can be an indicator of your company’sefficiency and competence. But large or small, you want your phone system to establish company credibility and to communicate professional polish.
But cloud phone systems — or Hosted VoIP (Voice over Internet Protocol) — have changed all that. Now scrappy startups can enjoy the same business communications and phone features as an international corporation. Some of these phone perks include:
Take and make calls wherever
More workers than ever need reliable, versatile communications in order to operate on the go, and cloud phone systems have proven to be the best fit. Phone calls to the office can be easily redirected to home, cell phones, and even to a mobile device via a downloadable softphone app.
Cloud phone systems generally are device agnostic, meaning you can take calls on a phone, a computer or a mobile device. You can even configure your personal settings so a call to one number can ring you anywhere — at home, on your cell, on your tablet or your desktop — either in a pre-set sequence or simultaneously. No need to hand out different phone numbers, or your personal numbers. One number gets it done.
This is an automated feature that directs callers to a specified department or extension via a menu of options. You won’t have to tie someone up answering phones, and a cloud-based auto attendant isn’t limited to just one location, but can transfer callers to any extension on the system.
Instead of checking multiple accounts for incoming messages, consolidate them in one easy-to-reach place. Cloud communications can forward voicemail messages to your email account, attaching recordings and information like caller ID and timestamps.
Automated filters allow your cloud phone system to look at a caller ID and determine how to direct it. It’s easy to automatically disconnect anonymous or unwanted numbers or divert VIP numbers for custom treatment.
On-the-fly call routing
Configuring a call routing path for a cloud phone system doesn’t have to be done in the office. Since the system is in the cloud, you can log in anywhere you have an Internet connection and update your settings to meet your needs for the day. Waiting in an airport and want calls routed directly to your cell without ringing your office phone? A few mouse-clicks and you’re ready to go. Going to be on the run all day and not sure where you’ll be? Setting your system to ring your office, cell, and home phone simultaneously takes only seconds.
Lower overall costs
With a phone system in the cloud, you get the features your company needs while offloading your capital costs, annual maintenance fees and any technical support charges. Instead of buying expensive hardware that’ll eventually become obsolete, cloud phone system providers only charge you a predictable, monthly service fee.
Never miss a call, no matter what Mother Nature throws at you. With cloud communications, you can continue taking calls even when your office is closed down or damaged by a disaster. Other businesses may lose days of revenue because they can’t access their phone lines and voicemail. But with a cloud phone system, your calls roll over to pre-set failover options, and your voicemail is available from any phone, via an online portal, or in your email.
Cloud phone systems provide extensive call reports, including time-of-day reports and detailed call logs. Studying your phone usage can often inform decisions about staff efficiency and how to better allocate time, resources and training.
Cloud-based conference calling makes collaboration easier than ever. Dial-in conference bridges are simple to access and don’t require any scheduling, software or expensive equipment. Many cloud phone service providers also offer video conferencing.
Employee training can take place on the phone, with the customer on the line. Cloud phone systems allow you to listen in on conversations between an employee and a customer. You can also speak to the employee without the customer hearing you, so you can offer advice on the spot; or you can barge into the call and address the customer yourself, if necessary.
Cloud phone systems have opened up a world of enterprise features to every kind of company. Visit Office Depot OfficeMax to learn more about cloud phone systems likeJive Phone Service or call 888-818-2552.
About the Author
Karie Huzzey came to Jive Communications after several years of leading and managing various sales teams in the direct sales, partner channel models. At Jive, Karie has built out an Affiliate Program focused on businesses looking to offer their customers technology solutions through a referral model, bundled with Hosted VoIP. This program supports large and small partners in various industries such as education, government, franchise, and other commercial verticals.
Karie brings to Jive experience in business development, strategic consulting, including marketing & sales strategies. Karie is active is sharing her knowledge and experience through organizations like Women in Business, Chamber of Commerce, and Rotary Club. She has a strong desire to show other career women the technology industry is an exciting place to have a career. In her personal time, she shares the local motocross tracks with her husband, children, and a Great Dane.
All content provided herein is for educational purposes only. It is provided “as is” and neither the author nor Office Depot, Inc. warrant the accuracy of the information provided, nor do they assume any responsibility for errors, omissions or contrary interpretation of the subject matter herein.
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