Office Depot's Privacy Statement - Your Privacy Rights

This Privacy Policy applies to information we collect from you.

Office Depot takes your privacy seriously, and we want you to know how we collect, use, share, and protect your information. "Office Depot" means any entity that carries the Office Depot or OfficeMax brands in the United States and its territories, and any of our affiliates. This statement describes our privacy practices for the websites where it is posted. This includes officedepot.com, mobile websites, text programs, and mobile applications (“digital properties”). It also applies to information we collect in our stores or other places offline.

For information concerning US privacy rights, including privacy rights of California residents and our notice at collection, please click here.

 We collect various information about you.

We collect and store information you provide through our digital properties and in our stores.  The information we may collect includes:

• Your name
• Email address
• Address
• Phone number
• Credit card number
• Your Office Depot Rewards ID
• Information about your purchases, interests, and browsing behavior
• Information about your interactions with our sites, apps, and ads

In certain situations, we may also collect:

• Driver’s license number (for example, if you return a product or apply for credit)
• Your Social Security Number and date of birth (if you apply for credit)
• Location information, including precise and general location information (such as when you ask us to tell you about nearby stores or use store mode on our app) 
• A recording of your interactions with customer service, by phone or using our live chat
• Age (if you sign up for an Office Depot account or birthday list)
• IMEI/UDID (a numeric identifier for your mobile device)
• IP and MAC addresses (another kind of numeric identifier for your computer or mobile device)
• Your responses to surveys
• How often you use the app and where you downloaded it.

 We collect information from you in several ways.

• We collect information directly from you. For example, if you register for a promotion or contact customer service. We might collect information if you post a comment on one of our websites or request information. We also collect information when you apply for our credit card or buy something.
• We collect information from you passively. We use tracking tools like browser cookies and web beacons. We also look at how you engage with our emails, including whether you open them or click on links. To learn more about these tools and how you can control them, click here.
• We get information about you from third parties. For example, social media platforms may give us information about you. We may combine the information we collect from you with the information we get from third parties.
• Location information.  Some of our digital properties may collect your location to help you search for our stores or to use special mobile features within some of our stores. We also may use this information to determine whether to provide you with content, information, and notices based on your location.  For a mobile application to identify your location, you must enable location services through your mobile device's settings. Enabling location services may also send your information to third-party providers of certain map features on your device (e.g., Google). For example, Google uses precise geolocation information as described in its privacy policy, available here, and in disclosures available here. If you do not want Office Depot or other entities to collect this information or if you’d like to disable these features, you can turn off location services on your mobile device. Office Depot has no control over your device's settings.

• Store cameras.  Our stores may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.

We use information as disclosed and described here.

• To respond to your requests or questions. For example, we might use your information to register you for promotions.
• To improve our products and services. We might use your information to customize your experience with us. We use your information for quality, training, and customer service purposes.
• To look at site trends and customer interests. We may use your information to make website or product improvements. We may also combine information we get from you with information we have gotten from third parties.
• For security purposes. We may use information to protect our company, our customers, or our websites
• For marketing. We may notify you about products, special promotions, or offers. We might tell you about new website features or products. We might also push out mobile notices for content or offers we think you might like. To manage this, follow the instructions in Your Choices, below.
• To communicate with you about your account or our relationship: We may contact you to tell you about changes to this Policy or our website Terms. We may also tell you about issues with your orders.

We may share information with third parties.

Your information may be shared when legally permitted, including in the following situations:

• Within our company (including our affiliated companies).
• With third parties who perform services on our behalf. For example, we share information with vendors who perform customer service, shipping, and payment processing services for customers on our behalf, or will authorize them to collect information on our behalf. Some vendors may be located outside of the United States.
• With our business partners. We share information with our business and marketing partners.  To opt out of Office Depot sharing your information, see Your Choices below. To stop receiving information or marketing from a business partner, you must follow its opt out instructions. Office Depot cannot opt out on your behalf after you have given us permission to share your information; however, we will cease sharing further information if you instruct us to do so.
• If we think we have to in order to comply with the law. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. We may also share information to protect us, our sites, or our users. We might share information with other companies for fraud and credit risk reduction.
• With any successor to all or part of our business. For example, if part of our business was sold we may sell our customer list as part of that transaction.

Our websites may link to third party sites or services we don’t control.

If you click on one of those links, you will be taken to websites or apps we do not control. This policy does not apply to the information practices of that website. You should read the privacy policy of other websites carefully. We are not responsible for such third party's sites.

We may also provide social media features that enable you to share information with social networks and to interact with Office Depot on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites. Actions you take in connection with social media features may be reflected in a manner visible to others; for example, if you “Like” us on Facebook, others may be able to see that you have done so.

We use standard security measures to protect your information.

The Internet is not 100% secure. We thus cannot promise that your information will be completely safe. Please use caution when using the Internet or providing personal information to others.

Our digital platforms and programs are not intended for kids.

Our digital properties are not intended for children under 16. In some cases, children may give us information without us knowing about it. If you are a parent or legal guardian and believe that your child under 16 has provided us with personally identifiable information, please email us (mailoptout@officedepot.com) or call us at 1-800-463-3768. If you want to write, use the address listed below. Please mark your inquiries to the attention of "COPPA - Information Request" and include your email and phone number.

Learn more about how to protect your child online. Read the helpful information provided by the FTC. 

We store information in the United States, Canada, Mexico, Costa Rica, and India.

Information we maintain is stored in the United States, Canada, Mexico, Costa Rica, and India. If you live outside of the United States, you understand and agree that we may transfer your information to these countries. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.

Your choices about our marketing and tracking tools.

You can opt out of marketing emails and texts. To stop receiving our promotional emails, please email us (mailoptout@officedepot.com) or call us at 1-800-915-4624. Please indicate whether you wish to continue to receive Office Depot's catalogs and other postal mailings. To stop receiving marketing text messages, text STOP to 33768 (Depot), a confirmation text will be sent. Or you can email us at mailoptout@officedepot.com (be sure to include your cell phone number in the email message). If you have an account on our website, you can manage your preferences here.

You can control if we share information with third parties for their marketing purposes. To opt out of having us share your information with third parties for their promotional purposes, please email us (mailoptout@officedepot.com) or call us at 1-800-915-4624. If you accept an offer from one of them after you opt out, we will share your information with that specific party.

You can control cookies and tracking tools. To learn how we - and our vendors - use cookies and other tracking tools, please click here

Our do not track policy: Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We will respond to opt-out preference signals to the extent required by law for your browser or device, but we cannot necessarily link this information to your account, and we do not respond to “do not track” signals.

You can control tools on your mobile devices. For example, you can turn off location services, the GPS locator, or push notifications on your phone. Each push notification has an unsubscribe link.

You have other controls you can exercise. You can choose whether or not to share personal information. If you choose not to share, some features and services may be more difficult or impossible to use. If you turn off cookies or tracking tools, parts of our site and services may also not work properly.

European Union Residents

Office Depot does not offer or otherwise contemplate offering any goods or services in the European Union or to European Union residents. Office Depot will not accept orders from within the European Union.  Furthermore, Office Depot has no stores in the European Union, and its digital properties are not accessible and/or available for download within the European Union. 

Notice to Residents of Alabama, California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oklahoma, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia

If you are a resident of Alabama, California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oklahoma, Oregon, Rhode Island, Tennessee, Texas, Utah or Virginia, the following provisions apply to our processing of information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household subject to applicable privacy laws in your state (collectively the “Privacy Laws”). For such consumers, the provisions of this section prevail over any conflicting provisions of this Privacy Statement. We adopt this section of our Privacy Statement to comply with the Privacy Laws of and any terms defined in the Privacy Laws have the meaning set forth in the law of your state of residence when used in this section. 

If you are a California resident applying for a job, please click here for information about our privacy practices for applicant information.

Information We Collect

Our digital properties collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). Office Depot has collected (or not collected, if indicated below) the following categories of personal information from its consumers within the last twelve (12) months:

 

Category	Examples	Collected
A. Identifiers.	A real name, postal address, unique personal identifier, online identifier, mobile device IDs, Office Depot Rewards ID, Internet Protocol and MAC addresses, email address, account name and password, or other similar identifiers.	YES
B. Personal information categories listed in certain applicable laws (including the California Customer Records statute (Cal. Civ. Code § 1798.80(e))).	A name, signature, address, telephone number, education, driver’s license number, Social Security Number, credit card number, debit card number, or any other methods of payment for our products, or medical information. Some personal information included in this category may overlap with other categories.	YES
C. Protected classification characteristics	Age, sex, veteran, or military status	YES
D. Commercial information.	Records of products or services purchased, obtained, or considered, and survey responses..	YES
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	YES
G. Geolocation data.	Precise device and physical location or movements.	YES
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information, including a recording of your interactions with customer service, by phone or using our live chat.	YES
I. Professional or employment-related information.	Current or past job history or performance evaluations.	NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES

Some of this information (including government IDs, payment card information, account login information, and precise geolocation data) may be considered “sensitive” under certain Privacy Laws. Whether information is sensitive information will depend on the Privacy Laws in your jurisdiction.

Office Depot obtains the categories of personal information listed above from the following categories of sources:

• Direct interactions. You may give us your information by filling in forms or by corresponding with us by mail, phone, fax, email, webform, or in-person. This includes, but may not be limited to, personal data you provide when you:
  • Purchase our products;
  • Create a user account on our website or app;
  • Subscribe to our publications;
  • Request marketing be sent to you;
  • Interact with us, including through our website, app, or customer service;
  •  Interact with social media by visiting Office Depot pages, commenting on or liking posts;
  • Enter a competition, promotion, or survey; or
  • Provide information in-person at events or other venues, or providing information by phone, fax or email.
• Automated technologies or interactions. As you interact with our website and app, we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please click here for further details about cookies and how to opt out.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical data from the following parties:
    (a) Analytics providers such as Google;
    (b) Advertising networks such as Google Adwords, Bing Adcenter, Amazon ads, and Criteo sponsored ads;
    (c) Social media platforms
  • Data from providers of technical, payment, customer service and delivery services; and
    
  • Data from data brokers.
    

Use of Personal Information

We may use and/or disclose the personal information we collect for one or more of the following business purposes:

• To register you as a new customer
• To process and deliver your order including:
  (a) Managing payments, fees and charges
  (b) Collecting and recovering money owed to us
  (c) Telling you about or handling issues with your orders  
• To manage our relationship with you which will include:
  (a) Notifying you about changes to our terms or privacy policy
  (b) Responding to your requests or questions and asking you to leave a review or take a survey
• To enable you to partake in a prize draw, competition, or complete a survey
• To administer and protect our business and this website and for security purposes (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
• To deliver relevant website/mobile content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• For quality, training, and customer service purposes
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences, to customize your experience with us, and to look at site trends and customer interests
• To make suggestions and recommendations to you about goods, products, promotions, offers, or services that may be of interest to you 

We generally use sensitive information for reasonably expected purposes, to provide you with services, in connection with your requests, and as authorized by law. We use Geolocation information for marketing purposes, including to customize the ads you see on our digital properties and in our emails. 

Office Depot will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Disclosing Personal Information

Office Depot may disclose your personal information to a third party for a business purpose.

We disclose your personal information with the following categories of third parties:

• Entities owned in whole or in part by Office Depot and/or its shareholders
• Authorized distributors and shippers of Office Depot’s products.
• Service providers acting as data processors.
• Analytics providers, ad networks, and social media platforms
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Office Depot has disclosed the following categories of personal information for a business purpose:

• Category A: Identifiers.
• Category B: Personal information categories listed in certain applicable laws (including the California Customer Records statute (Cal. Civ. Code § 1798.80(e)))
• Category D: Commercial information.
• Category F: Internet or other similar network activity.
• Category G: Geolocation data.
  
• Category H: Sensory data.
• Category I: Professional or employment-related information.
• Category K: Inferences drawn from other personal information.

In the preceding twelve (12) months, Office Depot has not disclosed the following categories of personal information for a business purpose:

• Category E: Biometric information.
• Category J: Non-public education information.

Sale or Sharing of Personal Information

In the preceding twelve (12) months, Office Depot has sold or shared (as these terms are defined under Privacy Laws) the following categories of personal information. (Office Depot does not knowingly collect, sell, or share the personal information of individuals under the age of 16).

• Category A: Identifiers.
• Category B: Personal information categories listed in certain applicable laws (including the California Customer Records statute (Cal. Civ. Code § 1798.80(e)))
• Category D: Commercial information.
• Category F: Internet or other similar network activity.
• Category G: Geolocation data.
• Category I: Professional or employment-related information.
• Category K: Inferences drawn from other personal information.

Retention of Personal Information

We will store your Personal Information in a form which permits us to identify you, for as long as necessary for the purpose for which the Personal Information is processed.  We may also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. We retain information you provide in connection with requests made under the Privacy Laws for a period of two years.

 

The Privacy Laws provide residents of Alabama, California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oklahoma, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia with specific rights regarding their personal information. This section describes your rights under the Privacy Laws, explains how to exercise those rights, and provides information about the response timing and format and your rights to appeal our decisions.

Access to Specific Information, Right to Know, and Data Portability Rights

You have the right to request that Office Depot disclose certain information to you about our information collection and disclosure practices. You also have the right to request a copy of the specific pieces of personal information we collected about you.  Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you, the categories of information we shared for a business purpose and the categories of information we sold during the prior 12 months.
• The specific pieces of personal information we collected about you since January 1, 2022, subject to certain exceptions. 

Connecticut, Minnesota, Oregon and Rhode Island residents also have the right to request a list of the third parties to which we disclosed personal information.

Deletion Request Rights

You have the right to request that Office Depot delete your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. For example, under certain Privacy Laws, we may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities and to help to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for those purposes.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s ability to complete such research, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us and compatible with the context in which you provided the information.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it

Information Correction Rights

You have the right to request that we correct information that we hold which is inaccurate.  We will require that you provide information about yourself so that we can verify your identity before we can make any change in the information we hold about you and we will use commercially reasonable efforts to make the requested corrections.  In some cases, for instance if you have an account with us, you can update your information by logging into your account.

Please see below for information on how to exercise these rights and response timing and format.

Your Opt-Out Rights 

Do Not Sell My Personal Information

You have the right to opt out of the sale of your personal information. Once we receive your request, we will opt you out from the sale of such information.  

Do Not Share My Personal Information; Opt out of Targeted Advertising 

You have the right to opt out of having your personal information shared for cross context behavioral advertising purposes and having your information used for targeted advertising.  

Sharing your personal information means making it available to a third party so that they can use it for targeted advertising or cross-context behavioral advertising purposes.

Cross-context behavioral or targeted advertising means that we display an advertisement to you that is selected based on personal information about you that we obtained or inferred over time from your activities across other companies’ websites, applications, or online services that we use to predict your preferences or interests.  Targeted advertising does not include using your interactions with us or information that you provide to us for us to select advertisements to show you.

Right to Limit Use and Disclosure of Sensitive Personal Information

You have the right, at any time, to direct us to limit our use of your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.  This does not include sensitive personal information that is collected or processed without the purpose of inferring characteristics about you.

Right to Opt Out of Profiling

You have the right to direct us not to engage in profiling using your personal information.  Profiling is any automated processing performed on personal information that is used to evaluate, analyze, or predict personal aspects related your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.

Exercising your rights

Exercising Do Not Sell and Do Not Share My Personal Information Rights
You can opt out of the sale or sharing of information for targeted, cross-context or behavioral marketing purpose in several ways.

• Visit our online Do Not Sell or Share My Information page and submit your name, ZIP Code, email address and phone number with your request.  We will use the information you submit for purposes of processing your request.  We act upon your request within 15 days.
• Call our toll-free phone number 1-800-463-3768.  We will ask for your name, ZIP Code, email address and phone number with your request.  We will use the information you submit for purposes of processing your request.  We act upon your request within 15 days.
• Visit any of Office Depot or OfficeMax stores and submit an online request.
• Activate certain user-enabled global privacy controls, such as a browser plug-in or privacy setting, device setting, or other mechanism, that communicates or signals your choice to opt-out of the sale and sharing of personal information. When we receive such a signal we will stop setting cookies on your browser that involve a “sale” or “sharing” of your personal information, to the extent and as required by Privacy Laws.  This will opt you out of the sale or sharing of information relating to that specific device through cookies to our advertising or analytics partners. Your selections are specific to the browser and device you are using and the website you are visiting.  This option does not stop all sales or sharing of your information because we cannot match your device’s identification or internet protocol address with your personally identifiable information like your name, phone number, email address or ZIP Code. You’ll also need to visit our online Do Not Sell or Share My Information page to opt out of other ways in which we may sell or share your information. If you delete cookies on your browser, any prior do not sell or do not share signal is also deleted and you should make sure that your user-enabled setting is always activated. You will need to exercise this option on each of our websites that you visit.

This website uses certain third-party tracking tools that collects information about you passively.  These tools may also involve a “sale” or “share” of your personal information or “targeted advertising.” In addition to opting out through our web form, you must also click the “Manage Cookies” button below. You can learn more about these tools by clicking here.