Update: No Thanks Emma, I am tired of your company's generic copy , paste answers to negative experiences. I am not wasting any more time on this subject. You should be able to look-up the store, investigate and take appropriate actions as needed...you shouldn't need my help. This experience was a really bad one for me, bad enough for me to stay away from future purchases from you guys . 5/29/2020 Ordered a HP printer online thru Aurora Ave North store. To begin with Office Depot's online coupon code did not work during checkout, I was extremely disappointed, yet I went ahead & placed the order after checking product availability. No other store near me had this printer in stock expect a few South of where I lived. I then drove 23 miles to the store, when my wife and I walked in no one was at the front of the store to greet or assist us. I was able to see a female employee to my left, at the back wall breaking down boxes and she had an obvious look on her face that she did not want to help us. She looked away hoping another employee can assist us. A few seconds went by, seeing no other employee was available to help she came up to the front, she asked how she could assist? I then told her “Hi, I am here to pick-up my online order for Dennis” she then radioed to someone in the back and they replied “the printer is not in stock” then explained that I would not be charged for the transaction. When she was done, I said “Thank you” and we walked out. When I got back in the car all I could think of is “I gotta drive back another 23 miles empty handed” because someone did not do inventory.
Dennis Paul4 months ago
Fairly large store. Easily accessible to get in and out of. I went right after school started for the year, and you could see the selection is usually huge, but had been overrun from that. A little pricey, other non office supply stores have lower prices but not the large selection. Very nice employee's and found what I needed.
Heather Campbella year ago
Great customer service. very knowledgeable employees.
Nina Hunt7 months ago
6:45 pm only one person working for Whole store nobody can help me Than waiting for cashier long time Because nobody was there I dont know how come they are still In busines . Never again 😤☹
Johnny Boi7 months ago
I usually don´t have any complain about the store. People in there is polite and helpful. But last time I was there, I asked for a printing and coil binding work. It seemed that it was going to be a hard work, so they asked me to wait 4 days for my work to be done (which I wasn´t expecting that). ¨We´ll call you¨, they said. They didn´t call me. I went 3 days after and they told me they called me but never reached me, that they have lost my file and the coil binder machine was broken. I needed to send the file again and wait for their phone call again. Unfortunately don´t recommend printing and leaving work to be done for later.
Talia Gonzaleza year ago