Customer service is null and void at the Wauwatosa Wi office depot. My business, our church nor our family do business with them any longer- I Would rather shop at Walmart.... Before shopping there again! I placed an order for curbside pick up. Was notified my order was ready went to pick it up set in parking lot for 15 minutes come up then went inside for the so she to tell me that they didn't a get an alert. I was so a laptop that was a display item without being told it was such. Paying full price for an item that has been on display should be the consumer's decision and not made by the store associates. When trying to log in to the laptop, there was personal information of another individual already logged in, it was asking me for a password that of course I could not give because I was not the person who was logged in. I spent 3 hours on the phone been transferred disconnected and then transferred again only to be told that they could Walk me through clearing the information. They could not guarantee that my personal information would not or could not be compromised. THIS IS UNACCEPTABLE, as this is where I conduct my business transactions! I have tried and tried to reach corporate office and all I could get is "ma'am you have to call 1 800 go depot..." After 3 hours on the phone they transferred me to the local store to a sales associate,not a manager, Who could give me no advice except tell me to bring it in or he could walk me through wiping it clean. Who in the right mind would pay full price for an item that was on display. Do not Go to office depot in Walwatosa WI. Frustrated and Disappointed!
Sandra Austin-Taylor4 months ago
Very disappointed. I tried purchasing an item and after calling and speaking with the manager he assured me there were 3 items in stock. However the website was not up to date and said it was unavailable. Being the last day of the sale they would not hold the item or allow me to make an over the phone payment eventhough it was their website that wasn't working. Very bad customer service.
Kassandra Franke5 months ago
Very helpful and nice employee. Great cost to scan my documents to my email address.
Jonette N Arms7 months ago
I brought a medical textbook into this store to have it spiral-bound and some of the pages are not included in the spiral and were cut too closely to the edge of the paper. Very unhappy with my experience. I would recommend taking your business elsewhere if you want to have a book spiralized or 3-hole punched.
Alexandra Korta year ago
worst experience at a business in years!!! Terrible customer service from multiple employees in printing department, very unhelpful, very unprofessional. I will never return, I'd rather pay three times as much!
Angie K7 months ago