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Gift Card Frequently Asked Questions
Q. How do I check my Office Depot Gift Card balance?
A. Balance can be obtained by visiting
www.officedepot.com/giftCardBalance.do
and entering your card number and PIN or by calling our
toll free number anytime: (877) 776-5056.
Q. How can I place my Gift Card order?
A. You may speak to our customer service representative anytime
at 1-800-GO-DEPOT (1-800-463-3768), or visit us at
www.officedepot.com/links/giftcards
to place your order.
Q. Will I be charge sales tax or delivery charge for my
Gift Card order?
A. There is no sales tax or delivery charge for Gift Card orders.
Q. I just placed an order for a Gift Card; what will my
recipient receive?
A. Each card will be affixed to a carrier and arrive in an envelope.
The carrier will feature an optional message that will appear in
upper case (if entered/provided during the order) and the card value
printed on it. Note that no punctuation or special characters were
allowed.
Q. When will I receive my Gift Card?
A. Gift Card(s) will ship within 5 business days from the order
date.
Q. Can I cancel/modify my Office Depot Gift Card order?
A. You may cancel/modify your Gift Card order until it is transmitted
to the vendor or until 8:00pm Eastern time on the day the order
was keyed. Please note that the order may transmit earlier than
8:00pm Eastern time on the day the order is keyed, so please make
your selection carefully.
Q. I have questions regarding tracking and delivery. What
toll free number may I call?
A. Please call us anytime at 1-800-GO-DEPOT (1-800-463-3768) and
one of our customer service representatives will be happy to assist
you.
Q. I just received my gift card order in the mail. I believe
there is an error on the card/card wrap. I need assistance. What
toll free number may I call?
A. Please call us anytime at 1-800-GO-DEPOT (1-800-463-3768) and
one of our customer service representatives will be happy to assist
you.
Q. Can I reload my Gift Card?
A. Sorry, Gift Card reload is not available online or by phone at
this time. However, additional value may be added to the gift card
at any of our Office Depot store locations. Please visit
www.officedepot.com/storelocator/input.do
to locate the store near you!
Q. Can I get a refund for the unused portion of my Gift
Card?
A. Sorry, Office Depot Gift Card(s) are not redeemable for cash
(except where required by law).
Q. I have lost/misplaced my Gift Card. Will Office Depot
send a replacement?
A. Office Depot Gift Card(s) will not be replaced if lost or stolen.
Q. I still have questions about the Gift Card Program. What
toll free number may I call?
A. Please call one of our customer service representatives anytime
at 1-800-GO-DEPOT (1-800-463-3768).