Please click the 'Register' link at the top of the www.officedepot.com web site. After filling in the required fields on the next page, simply click the 'Create Account' button at the bottom - it's that easy!
If you forget your login info, please click the 'Forgot your login name/password?' link on our login page. On that page, please enter your primary telephone number and your login name or your primary email address and we'll email your login information.
How do I make changes to my account such as my phone number, email address or updating or adding a ship to address?
Once logged into your account, go to the first box and click on the blue button that says Edit Contact Information. You can change existing addresses or add a new one after logging in by hovering over 'My Account' and clicking 'Address Book'. The next page lists your existing addresses and allows you to create a new address.
How do you log out? How do I find the Logout button?
Locate and select the “Logout” link(in blue) in the upper right corner of the home page. If you don't see a "logout" link you probably have autologin enabled. To disengage the autologin feature, click ‘My Account’; then in the first box click on 'Login Name Password and Security Question’. On the next page enter your old and new password as requested, remove the checkmark for Autologin and click 'Update' (to keep your old password simply re-enter it as the new password). Now when you click on the logout button top right of page, you will be logged out and will have to enter your login/password to re-enter the site.
Once you’ve selected a product, click “Subscription Delivery”. Select the quantity, frequency and delivery date and then click “Add Subscription to Cart.” After your first subscription order (about 10 days before your next order is placed), you'll receive an email stating that your order is being shipped.
The homepage displays a Bulletin Board that can be used by your Company to communicate with end users. Your company’s logo can be displayed on the Bulletin Board and messages can be updated as often as necessary.
Place a qualifying order of $25.00 or more with OfficeDepot.com, and if you're in one of our many local delivery areas, your delivery will be FREE. Minimum purchase required is calculated after discounts and before taxes are applied. Refer to the following link for delivery areas and restrictions: http://www.officedepot.com/delivery
Many items are available for next business-day delivery. We will notify you of your estimated delivery date when you place your order. Delivery dates noted apply to orders placed online or via phone by 5:00 p.m. local time, in most locations, when credit approval and product availability are confirmed by 5:00 p.m. Delivery dates noted apply to orders placed via fax by 3:00 p.m. local time, in most locations. Deliveries are made between 8 a.m. and 5 p.m., Monday through Friday. Delivery times are subject to holiday delivery schedules, inclement weather and acts of nature. Some items may not be available for next business-day delivery. When applicable, we will note the item with an icon to inform you of the extended delivery time frames. This icon is displayed under the product description on the item page. The estimated delivery date will be provided at checkout.
How are Special Orders and Manufacturer Direct delivered?
Certain Office Depot items will be shipped directly from carefully selected vendors and manufacturers. These special order and Manufacturer Direct items are shipped via standard delivery and are delivered to a ground floor location in the manufacturer's shipping carton. Your delivery date and delivery fee will be calculated at checkout.
We offer assembly services for an additional fee upon request. This service can be arranged for all items requiring assembly by calling our assembly partners at 1-800-978-2669. This service is usually performed within 2-3 business days after the merchandise is delivered.
Most in-stock items are available for pickup in 1 hour. Orders placed less than 2 hours before store closing time will be available for pickup 1 hour after the store opens the following day.*Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, the store will contact you.
How will I know when my order is ready to pick up?
Approximately 1 hour after you place your order, you will receive an email that states "Your Order Is Ready For Pick Up". This email alerts you that your order is ready for pickup and provides instructions on picking up your order. We recommend you wait to receive this email before proceeding to the store. *Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, the store will contact you.
Your order will be available at the store you choose for 5 days after you receive confirmation that your order is ready for pickup. After 5 days has passed, your items will be returned to inventory and your account will be credited.
Absolutely! If you would like someone else, other than yourself, to pick up your order, simply choose 'Someone else will pick up the Item' option when completing your order online. It's important to note that whomever you select to pick up the order will be the only person, aside from you, who will be able to do so. They will need to provide the pickup email confirmation and valid ID at the time of pick up to confirm they are the designated recipient. Some restrictions apply: • Only the designated recipient or the individual that placed the order may pick the order up, no exceptions.
Registered customers can view information about a particular order by logging in and clicking 'Order Tracking' under the Account icon, then clicking on the order number. Orders can also be located by searching by order number or date range. Customers who placed a guest order (without registering) can access their order by entering the order number and the phone number that was on the order. After accessing the order, you can click the tracking number to track the delivery.
How can I order with a gift card without it asking me for credit card information?
A credit card is required even if the total order amount is covered by the gift/reward card(s). The credit card acts as a secondary payment method that will only be used if the gift card(s) is declined.
May I place government APO/FPO orders on your web site?
Government orders or orders intended for delivery to an APO/FPO address may not be placed on Office Depot's web site. Instead, please email your order to APO-FPOOrders@officedepot.com. Attempting to place these orders online may result in an order that is delayed or canceled.
If you are a registered user, you may log in and click on "Order Tracking" under the Account icon, to view a history of all orders processed under your account. Click on a particular order number to view and print your order details. If you are not a registered user, you will need your order number and phone number or the account number used at the time of purchase. Please call 1-800-721-6592 for additional assistance.
Yes, but not on our officedepot.com web site. Any order that is being delivered outside of the United States, including U.S. territories such as the Virgin Islands, may be subject to additional customs and delivery restrictions. Export orders can be emailed to email@example.com. You can also fax these orders to (561) 438-5296 or call (561) 438-0072 for additional information. Attempting to place these orders online may result in an order that is delayed or canceled.
We begin to process your order as soon as you click, "Place Your Order" on our "Review & Place Your Order" page. After we start processing your order, it may be possible to cancel it before it moves to the status of "In the Warehouse." At that time, it no longer can be canceled. If you decide that you no longer want to receive the order and it is too late to cancel it, you can simply refuse the order upon delivery or return any unwanted items. Please see Office Depot Return Policy for associated guidelines.
To cancel your order during the order process:
Sign in to your account
Go to Order Tracking, under the Account icon
Click the order number to see the order details.
If it is possible to cancel your order, a "Cancel" button will be displayed on the Order Details page. If the "Cancel" button does not appear, it means that the order cannot be canceled and it will need to be refused at the time of delivery.
Can items ordered online be returned/exchanged at a local store?
Catalog and Web Purchases may be returned/exchanged in accordance with our return policy in any store or by contacting 1-800-GO-DEPOT (1-800-463-3768), unless they are non-refundable items as described below.
All ink, toner and supplies being returned without an Original Receipt require valid government identification. Items still active in our computer system will be refunded in the form of an Office Depot® Merchandise Card in an amount equal to the lowest retail price during the preceding 90 days.
What happens to my Office Depot Rewards earned if I return the product?
Rewards are not earned on returned merchandise. If you’ve already earned rewards on an item but later return it, adjustments will be made to your account and your Reward Amount may reflect a negative balance.
Why was my coupon applied to multiple items on my order?
Our system applies a coupon a couple of different ways. If a coupon is geared to a specific item, the total amount of the coupon will be deducted at checkout. If the coupon is a dollar off coupon or a percentage off coupon, the system will apply it to all the items within your order for the value of the coupon proportionally.
There are several places you can add a coupon. It can be added to your cart by clicking on the cart at the top right corner of the page. You can also add a coupon to the Payment page of the checkout process.
How do I submit a review for a product I purchased on www.officedepot.com site?
By clicking the 'Review This Product' buttons on the product page, you can submit your own review. You may also access the “Review This Product” link in your order summary when viewing recently purchased items.
To locate a SDS on a chemical product purchased through our company, go to www.officedepot.com and type in the Office Depot item number, and then click on the "Search" button. After the product appears, look for "Safety Data Sheet" noted under the picture of the item, and click on it to open the SDS. To request a SDS on a chemical product purchased through our company which is not listed on our website, please send an email to MSDSInquiry@officedepot.com and reference the Office Depot item number and product description.
Can I purchase a service plan for the products I buy?
Yes, Office Depot Offers hassle free protection, there for you, 24/7. Please use the following link to register your new product on the Performance Protection Plan website: https://www.productassist.com/officedepot. If you experience any difficulty, please call the Office Depot Performance Protection Plan Customer Service line at 1-866-540-0013.
You would need to contact the Manufacturer of the brand you are replacing. You can contact Office Depot Private Brand Product Support at firstname.lastname@example.org or call (800) 949-9974. They should be able to assist you with obtaining replacement parts for your furniture.
Yes, Print & Copy Services™ delivers everything from business cards to banners, presentations to promotional products. Order custom printing online or in-store. Same Day printing and pickup options are available on many items. Visit officedepot.com/sameday for details.
Yes Office Depot and OfficeMax offer Mailing & Shipping services from FedEx and USPS (U.S. Postal Service®) to national, international, and military base locations. Choose from overnight, express or ground shipping options through FedEx, as well as Priority Mail Service available through USPS.
Why should I buy Office Depot Private Brand products?
Office Depot branded products are made to perform at standards, that meet or exceed those of leading brands. Office Depot products are our solution for day to day business needs. Office Depot® Brand and OfficeMax® Brand products (excluding our brand Ink and Toner) may be exchanged or returned for a full refund at any time for any reason.
What happens to my reliable.com account (or log in) information? Do I have to create a new account at officedepot.com?
If you have an account on reliable.com and have made purchases through your account since January 1, 2014, you do not have to create a new account on www.officedepot.com. All you need to do is go to www.officedepot.com/reliable and activate your Reliable account by filling in your secure Reliable account login and password information. Then, simply enjoy a quick and easy shopping experience on www.officedepot.com. If you also have a www.officedepot.com account and your login information is the same for both reliable.com and www.officedepot.com, you will be prompted to update your reliable.com user ID and password in order to access your Reliable account information.
If I already have an officedepot.com user ID and password, will I still be able to view my Reliable order history?
Yes, but if your login information is the same for both reliable.com and officedepot.com, you will be prompted to update your reliable.com user ID and password in order to access your Reliable account information.
Yes, you can continue to follow the Reliable catalog instructions to fax your order. For Office Depot® catalog orders, use the order form available here. Then fax the completed form to the new number at 800-685-5010.
Will all products that were available on reliable.com now be available on officedepot.com?
Yes. Plus, you will find an even wider selection on www.officedepot.com. In order to make it easier for you, the Reliable stock number will work on www.officedepot.com when entered in the search box. If an item is not available, www.officedepot.com will recommend similar substitutions from our selection of thousands of products and brands you trust.
Will I get free shipping from www.officedepot.com?
Yes, you will enjoy free delivery on qualifying purchases of $35 or more within our local delivery area. Plus, you now have the option to purchase online and pickup in-store at a nearby location. (Bill My Reliable account is only available if the purchase is paid for online.) For more information about Office Depot's delivery policy, click here.
Will I still be able to use "Bill My Reliable Account" (BMR) net-30 account billing to charge future Office Depot® purchases?
Yes. If you had Net 30 terms (Bill My Reliable Account) set up previous to May 20th, 2015, you will continue to enjoy this benefit on officedepot.com. However, in order to retain account billing, you must activate your existing Reliable account on officedepot.com/reliable. You can also call 800-GO-DEPOT (463-3768) or 1-800-735-4000 and a customer service representative will be happy to assist you. BMR is not available for in-store purchases. Office Depot offers several payment options for purchases online or in our 1,00+ retail store locations.
Please continue remitting payments to the address listed on the invoice being paid. This will help ensure payment is processed and applied to your account in a timely and accurate fashion, preventing any potential delays on future orders.