Returns with an original register receipt, eReceipt, packing slip, or order confirmation ("Original Receipt"):
Office Depot® and OfficeMax® Branded Products Guarantee – Office Depot® Brand and OfficeMax® Brand products (excluding our brand Ink and Toner) may be exchanged or returned for a full refund at any time for any reason.
Office supplies (excluding Office Depot® Brand and OfficeMax® Brand products), unopened, may be exchanged or returned for a full refund within 90 days of purchase. For online orders, the date of delivery will be determined as the date of purchase.
All Ink & Toner may be exchanged or returned for a full refund with the Original Receipt and in their original, unopened condition within 30 days of purchase.
Technology and consumer electronic products may only be exchanged or returned for a full refund with the Original Receipt and in like new condition, in their original packaging, with UPC code, within 14 days of purchase. Please remember to remove all personal data from exchanged/returned products. We are not responsible for any personal data left in or on an exchanged/returned product.
Software, CDs, DVDs and video games may be returned for a full refund if in the original, unopened packaging within 14 days of purchase. Opened software, CDs, DVDs and video games may be exchanged for the same item only. Downloadable software purchases are not eligible for return or refund.
Furniture may only be exchanged or returned for a full refund if unassembled and in the original packaging (including all components and manuals) with UPC code within 14 days of purchase.
Non-Returnable:
- Cleaning, Sanitation, Breakroom, Safety, (including personal protective equipment, masks, face coverings, face shields, gloves, goggles, gowns, thermometers) Facility, and other related products and supplies cannot be returned.
- Headsets, microphones, mice, and keyboards cannot be returned.
- Special Order/Custom-made items and Manufacturer Direct items may not be returned unless damaged upon receipt.
- All Gift/Pre-paid Cards and Phone Cards cannot be returned, cannot be used to purchase other gift cards and are subject to the terms and conditions included with each card.
Tech Services are excluded from this Return Policy and are subject to the Terms and Conditions for each service.
Buy Online Pickup in Store Orders: Returns and exchanges for buy online pick up in store orders must be completed at the store.
Catalog and Web Purchases may be returned/exchanged in accordance with this policy in any store or by contacting 1-800-GO-DEPOT (1-800-463-3768).
Office Depot Marketplace products sold and shipped by third parties on officedepot.com are excluded from this return policy and subject to the return policy of that individual seller.
Holiday Returns: Any item purchased between October 1st and December 24th can be returned until January 14th, or as the policy allows (whichever is later).
