For the health and safety of our associates and customers, Office Depot and OfficeMax stores stopped accepting returns or exchanges of any product from April 4 through May 3rd. We realize you may have had returns that expired during this period, so we’re extending the normal return deadline by two weeks (through May 17) to accommodate your needs. We all thank you for your patience and understanding during these unprecedented times.
100% Satisfaction Guarantee/Return Policy
Thank you for shopping at Office Depot® and OfficeMax® stores and on officedepot.com. If for some reason you are not satisfied with your purchase, you may return it in accordance with the following guidelines:
Returns with an original register receipt, eReceipt, packing slip, or order confirmation ("Original Receipt"):
Office Depot® and OfficeMax® Branded Products Guarantee – Office Depot® Brand and OfficeMax® Brand products (excluding our brand Ink and Toner) may be exchanged or returned for a full refund at any time for any reason.
Office supplies (excluding Office Depot® Brand and OfficeMax® Brand products), unopened, may be exchanged or returned for a full refund within 90 days of purchase. For online orders, the date of delivery will be determined as the date of purchase.
All Ink & Toner may be exchanged or returned for a full refund with the Original Receipt and in their original, unopened condition within 30 days of purchase.
Technology and consumer electronic products may only be exchanged or returned for a full refund with the Original Receipt and in like new condition, in their original packaging, with UPC code, within 14 days of purchase. Please remember to remove all personal data from exchanged/returned products. We are not responsible for any personal data left in or on an exchanged/returned product.
Software, CDs, DVDs and video games may be returned for a full refund if in the original, unopened packaging within 14 days of purchase. Opened software, CDs, DVDs and video games may be exchanged for the same item only. Downloadable software purchases are not eligible for return or refund.
Furniture may only be exchanged or returned for a full refund if unassembled and in the original packaging (including all components and manuals) with UPC code within 14 days of purchase.
Cleaning, Sanitation, Breakroom, Safety, (including personal protective equipment, masks, face coverings, face shields, gloves, goggles, gowns, thermometers) Facility, and other related products and supplies cannot be returned.
Headsets, microphones, mice, and keyboards cannot be returned.
Special Order/Custom-made items and Manufacturer Direct items may not be returned unless damaged upon receipt.
All Gift/Pre-paid Cards and Phone Cards cannot be returned, cannot be used to purchase other gift cards and are subject to the terms and conditions included with each card.
Tech Services are excluded from this Return Policy and are subject to the Terms and Conditions for each service.
Buy Online Pickup in Store Orders: Returns and exchanges for buy online pick up in store orders must be completed at the store.
Catalog and Web Purchases may be returned/exchanged in accordance with this policy in any store or by contacting 1-800-GO-DEPOT (1-800-463-3768).
Office Depot Marketplace products sold and shipped by third parties on officedepot.com are excluded from this return policy and subject to the return policy of that individual seller.
Holiday Returns: Any item purchased between October 1st and December 24th can be returned until January 14th, or as the policy allows (whichever is later).
Refund Method for Returns with Original Receipt:
If you paid with:
Your refund will be:
Cash or a check written more than 10 days ago
Check written less than 10 days ago or Office Depot® or OfficeMax® Gift Card
Office Depot® or OfficeMax® Return Card
Credit or debit card
Refund Methods for Returns without an Original Receipt
All returns without an Original Receipt require valid government identification.
Technology products without Original Receipt are not eligible for return.
Software, CDs, DVDs and video games without Original Receipt will be eligible for an exact-item exchange only.
All other returns without an Original Receipt for items that are active in our computer system will be refunded in the form of an Office Depot® or OfficeMax® Return Card in an amount equal to the lowest retail price during the preceding 90 days. Office Depot and OfficeMax reserve the right to request identification or deny any exchange or return.
Office Depot, Inc., including, without limitation, its related and affiliated entities, its subsidiaries and its licensees, successors and assigns, reserve the right to amend these terms at any time and to make exceptions on case-by-case basis.
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