IDVetting

What type of fingerprint services do you provide?
At participating Office Depot OfficeMax locations, IDVetting provides two types of fingerprinting services.
 
Departmental Orders (FBI Background Check):
Also known as an FBI Identity History Summary Check (IdHSC) or “rap sheet,” this service is available only to U.S. citizens and legal residents and is meant for personal use, including:
 
-Adoption
-Student Visa
-Court Proceedings
-Lawyer requests
-Travel Abroad
 
It is not intended for employment or licensing purposes.
 
FLDE (Florida Department of Law Enforcement) Fingerprint Submissions:
Background checks requested by employers and regulated industries, typically required for professional licenses and employment in:
-Healthcare
-Education
-Childcare
-Elderly care
-Law enforcement
-Security
-Financial services
-Government positions
 
How long does it take to receive results?
For FBI Background Checks, most applicants receive their criminal history within 1 hour.
 
For FDLE Submissions, results are sent directly to the requesting organization, not to the applicant. If you want to see your own record, you will need to apply for an FBI background check separately.
 
What do I need to bring to my fingerprinting appointment?
To complete your fingerprinting appointment at an Office Depot or OfficeMax location, please bring the following items to your fingerprinting appointment:
-A valid government-issued photo ID (such as a driver’s license or passport) 
-The QR code displayed on your confirmation receipt 
 
Important:
-The name and date of birth on your IDs must match the information you provided when scheduling your appointment.
 
What types of ID are accepted for a fingerprint appointment?
-You must bring a valid photo ID to your fingerprinting appointment. Acceptable forms of identification include:
-State-issued driver’s license 
-State-issued ID card 
-U.S. passport 
-Permanent Resident Card (Green Card) 
-Military ID 
-Department of Defense (DoD) Common Access Card (CAC) 
-Work visa with photo 
-Foreign passport 
-Foreign driver’s license 
-TWIC® card (Transportation Worker Identification Credential)
 
What happens if I miss my fingerprint appointment or cancel in less than 24 hours?
If you miss your appointment, you can still reschedule your fingerprinting appointment.
-You have up to 90 days to reschedule at no additional cost 
-If you cancel your appointment within 30 days of payment, a $25 processing fee will apply
 
No refund will be issued if you cancel after 30 days from your payment date
 
I have been fingerprinted several times in the past. Can Office Depot use those prints?
No – fingerprints collected for previous background checks cannot be reused.
 
Each fingerprinting request must be completed at the time of your application, and prints are not shared or transferred between agencies (state or federal).
 
Do you accept fingerprint cards?
No. We do not accept fingerprint cards at this time.
 
All services at Office Depot OfficeMax locations are completed using Livescan fingerprinting, which provides faster processing and secure electronic submission to the appropriate agency.
 
How many times can I download my FBI background check results?
You can download your FBI background check results up to six (6) times within 30 days of receiving them. After 30 days, your results will expire and will no longer be available for download.
 
What happens if my fingerprints are rejected?
While our fingerprinting process is designed to capture high-quality prints, there are rare cases where fingerprints are rejected due to low quality or being unreadable (illegible).
 
If this happens, you may be asked to return for a reprint at no additional cost. Our team will provide guidance to help ensure your next set of fingerprints is successfully captured.
 
 
Can I get fingerprinted if I am missing a finger?
Yes. You can still get fingerprinted if you are missing a finger. All available fingerprints will be captured, and your submission will be processed according to standard guidelines.