Store Pickup

Orders for eligible items must be placed at least 2 hours before the store closing time. For additional information, review the Frequently Asked Questions provided below. Please note that Print & Copy Services are excluded and are subject to the terms of each order as disclosed during checkout.

How it works:

Find a Product & Store
Look for an item with the “Store Pickup in 1 hour” and select your preferred store location.

Checkout
Complete your checkout with your Store Pickup item(s).

Receive E-mail
You will receive an e-mail when your order is ready to be picked up.

Head to the store

Once you receive your 'Order is Ready For Pickup' e-mail, head to the store.

Find station, pick up and go

Look for our Online Pickup Station by the In-store pickup button.

If you find your item, pick up and go.

Didn't find what you're looking for?

For orders not found in the pickup station, push the ‘In-store pickup’ button. Show a valid ID and your order number printout or mobile screen to a store associate.

Frequently Asked Questions

How does Store Pickup work?

During checkout, choose Store Pickup and select the Office Depot or OfficeMax store most convenient for you. Find A store
Place your order and wait to receive an 'Order is Ready For Pickup' e-mail (This is a separate e-mail from your order confirmation).
We'll hold your items at the store for 5 days. If you don't make it in by then, we'll cancel the order and refund your method of payment.
If you cannot pick up your order within 5 days, you may either call your store, or contact customer service at 1-800-GO-DEPOT (1-800-463-3768)

When will I get my order?
Most in-stock items are available for pickup in 1 hour. Orders placed less than 2 hours before store closing time will be available for pickup after the store opens the following day. *Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, you will receive your 'Order is Ready For Pickup' e-mail.

How will I know when Store Pickup applies to an item I'm buying?
Look for 'Store Pickup Available' on the item you are selecting.
Product availability is not guaranteed and is subject to change.

How will I know my order is ready to pick up?
Approximately 1 hour after you place your order, you will receive an e-mail that states "Your Order is Ready For Pickup". This e-mail alerts you that your order is ready for pickup and provides instructions on picking up your order. We recommend you wait to receive this e-mail before proceeding to the store.
*Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, you will receive your 'Order is Ready For Pickup' e-mail.

What do I need to bring to pick up my order?
1) Your Store Pickup confirmation e-mail or order number
2) Valid government issued ID
For your protection, we will only release the order if the customer name on the confirmation e-mail matches the name on the ID.

How will I know if Store Pickup is available in a specific store?
Store Pickup is available at all Office Depot® stores and in select OfficeMax® stores when the order is placed from officedepot.com. To ensure Store Pickup is available at your favorite location on the Store Locator. Find a Store.

What should I do when I get to the store?
Look for our Online Pickup Station and locate your item. If you find your order, pick up and go. If you do not see your item, push the 'In-store pickup' button and an associate will need to see a valid form of id and order number to locate your item.

How long do I have to pick up my order?
Your order will be available at the store you choose for 5 days after you receive confirmation that your order is ready for pickup. After 5 days has passed, your items will be returned to inventory and your account will be credited.

What happens if an item in my order is out of stock?
If an item included in your Store Pickup order is out of stock, you will receive a call from a store associate to notify you of the out-of-stock item. During the call you may:
• Select a comparable item.
• Have the item delivered at no charge.
• Have the item removed from the order.

How do I return an order?
Return items to the Office Depot® or OfficeMax® store where you picked up your order.

Restrictions Apply

How can I cancel my Store Pickup order?
Simply call your pickup store and they will assist you with canceling the order. If a payment has been processed, a refund will be made to the original payment method.

Can I pick up some items at a store and have others shipped to an address?
Yes, your order will split during Checkout.

Can I use coupons for an order placed online for Store Pickup?
You can only use coupons that state, 'Valid in store, by phone or fax and on officedepot.com.' These coupons can be added to your order during the checkout process. Online and catalog coupons that include a free gift/premium with purchase or coupons designated as "valid in-store only" cannot be applied to Store Pickup orders.

Can I have someone pick up my order for me?
Absolutely! If you would like someone else other than you to pick up your order, simply use the 'Family & Friends Pickup!' option when completing your order online. It's important to note that whomever you select to pick up the order will be the only person, aside from you, who will be able to do so. They will need to provide the Pickup e-mail confirmation and a valid ID at the time of pick up to confirm they are the designated recipient.

Are there any restrictions?
You should be aware of a few restrictions:
• Only the designated recipient or the individual who placed the order may pick up the order, no exceptions.
• If you do not find your order in the Pickup Station, you will need your store pickup confirmation e-mail or order number and a valid ID.

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Store Pickup

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