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Home  /  Help Center  /  Order Online & Pickup in 1 Hour - Office Depot & OfficeMax

In Store Pickup

Order online ready in one hour




Order online.
Pickup in 1 hour!

in-store pickup cart

1. Choose your qualifying pick-up only item(s) and proceed to the shopping cart. Select "FREE Store Pickup"

change location

2. Select "Change Location" to find the store nearest you

proceed to checkout

3. Complete your order by clicking on "Proceed to Checkout"

email after one hour pickup

4. Approximately one hour after your order is placed, you'll receive an email letting you know that your order is ready for pick up

Your orders must be placed at least 2 hours before the store closing time. For additional information, review the Frequently Asked Questions provided below. Please note that both in-store pick-up times and Print & Copy Services will vary and are subject to the terms of each order as disclosed during checkout.


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it works...


Frequently Asked Questions

How does it work?

1) Click Pickup in your shopping cart, or look for items that say "Store Pick-up Available" on the product detail page
2) Choose the Office Depot store or OfficeMax store with in-store pickup available most convenient for you
3) Complete your order
4) Pick up your order for FREE at your Office Depot store in approximately 1 hour

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When will I get my order?

Most in-stock items are available for pickup in 1 hour. Orders placed less than 2 hours before store closing time will be available for pickup 1 hour after the store opens the following day. *Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, the store will contact you.

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How will I know when in-store pickup applies to an item I'm buying?

Look for "Store Pickup Available" on the item you are selecting.
Product availability is not guaranteed and is subject to change.

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How will I know my order is ready to pick up?

Approximately 1 hour after you place your order, you will receive an email that states "Your Order Is Ready For Pick Up". This email alerts you that your order is ready for pickup and provides instructions on picking up your order. We recommend you wait to receive this email before proceeding to the store.
*Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, the store will contact you.

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What do I need to bring to pick up my order in-store?

1) Your store pickup confirmation email
2) Valid government issued ID
For your protection, we will only release the order if the above information matches.

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How will I know if in-store pickup is available in a specific store?

In-store pickup is available at all Office Depot stores and in select OfficeMax stores when the order is placed from officedepot.com . To check for in-store pickup at your favorite location see the store locator.

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What should I do when I get to the store?

Proceed to the Copy & Print Depot desk where you will find a sign that reads "Online Orders Pick Up Here". Or ask an associate to help you.

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How long do I have to pick up my order?

Your order will be available at the store you choose for 5 days after you receive confirmation that your order is ready for pickup. After 5 days has passed, your items will be returned to inventory and your account will be credited.

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What happens if an item in my order is out of stock?

If an item included in your in-store pickup order is out of stock, you will receive a call from a store associate to notify you of the out-of-stock item. During the call you may:
• Select a comparable item
• Have the item delivered at no charge or
• Have the item removed from the order

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How do I return an order?

Return items to the Office Depot or OfficeMax store you made the pickup from. Restrictions Apply

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How can I cancel my store pickup order?

Simply call your pickup store and they will assist you with canceling the order. If a payment has been processed, a refund will be made to the original payment method.

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Can I pickup some items at a store and have others shipped to an address?

Yes, but you will need to conduct 2 separate transactions. If you add a pickup item and a delivery item to your cart and proceed to checkout, you will be notified to "Save for Later" and conduct a separate transaction.

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Can I use coupons for an order placed online for in-store pickup?

You can only use coupons that state, "Valid in store, by phone or fax and on officedepot.com." These coupons can be added to your order during the checkout process. Online and catalog coupons that include a free gift/premium with purchase or coupons designated as "valid in-store only" cannot be applied to in-store pickup orders.

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Can I have someone pick-up my order for me?

Absolutely! If you would like someone else, other than yourself, to pick up your order, simply use the "Family & Friends Pickup!" option when completing your order online. It's important to note that whomever you select to pick up the order will be the only person, aside from you, who will be able to do so. They will need to provide the pickup email confirmation and valid ID at the time of pick up to confirm they are the designated recipient.


Are there any restrictions?
There are a few restrictions you should be aware of:

• Only the designated recipient or the individual that placed the order may pick the order up, no exceptions.
• Your designated recipient, will not be allowed to pick up your order without the Ready for Pickup email and a valid ID.
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