Terms and Conditions

Office Depot® OfficeMax® Rewards Program ("Program") Terms and Conditions

(April 12, 2022)

Membership Eligibility

  • A Program member ("Member") is eligible to receive Program rewards on purchases made at Office Depot and OfficeMax stores, by phone at 1.800.463.3768, in Puerto Rico and the U.S. Virgin Islands at 1.800.573.4624, or online at officedepot.com.
  • No annual fee for membership. New and existing Members in this Program must be at least 18 years old, must be legal residents of the 50 U.S. states, District of Columbia, Puerto Rico, or U.S. Virgin Islands and must maintain a valid email address.
  • By participating in the Program, you consent to these terms and conditions ("Terms"). Any changes to the Terms will be effective immediately upon posting at officedepot.com/rewards.
  • ODP Business Solutions customers, formerly Office Depot Business Solutions Division customers, State, Municipal and Federal Government accounts and resellers and Business Select members are not eligible to participate in the Program.
  • Limit one (1) Program account per household/business. Membership is not transferable or assignable and is not for resale or auction.
  • Members who join in store or over the phone must create an online account by logging in to officedepot.com/rewards with their member number and complete all required fields to access their rewards certificates and manage their account.
  • Only one (1) email address per account will be accepted.
  • Communications about the Program, including rewards fulfillment, will primarily be communicated by e-mail or on officedepot.com/rewards.
  • Members who opt out of receiving promotional/marketing emails from the Program will continue to receive emails regarding their account and rewards status. These emails are part of being enrolled in the Program.

Rewards Member Price

  • Rewards Member Price is an exclusive price on select items specifically for Members. In store, Members must provide their Member number or phone number at time of purchase. Online, Members must be logged in to receive the Rewards Member Price.
  • Coupons and free gift offers cannot be combined with Rewards Member Price items. If you present a coupon or if there is a free gift offer, we will do the math and calculate the better price. You will get the in-store price/free gift offer or your Rewards Member Price, whichever is the lower price/better value.

Program Rewards

  • Members earn 2% back in rewards on purchases of everything except the following:
    • Office Depot Marketplace items;
    • Delivery fees;
    • Postage stamps;
    • Gift or pre-paid cards;
    • Tech, furniture, marketing or administrative services;
    • Any third-party services.
  • Program rewards are paid out monthly as a rewards certificate when a minimum of $3 is earned. Rewards will expire at the end of each calendar quarter if less than $3 has been earned. (See below for details on certificates.)
  • Bonus rewards are paid out separately and do not contribute to the calculation of Program rewards (See below for details on bonus rewards)
  • VIP Rewards Members will receive additional benefits outlined in the section below.
  • Rewards are earned on the final price paid at checkout for an item or service, excluding tax and delivery fees, after all discounts are applied and after deducting the value of any free gifts with purchase and the value of any reward and/or merchandise certificates/cards applied to that purchase.
  • Rewards are not earned on returned merchandise.
  • Members must present their membership card, member number, telephone number or email address at check out to earn rewards.
  • If a Member forgets to provide their Member number when making a qualifying purchase, the Member can have the rewards credited to their account any time after the purchase, but no later than 3 days after the end of the calendar quarter in which the purchase was made. Log in to the Member account and click the Add a Purchase link or call 1-866-562-3872. The receipt is required.
  • There is no maximum amount of rewards that can be earned.
  • Rewards for in-store purchases will post to a Member’s account after 2 business days. Rewards for most delivery orders will post after 4 business days.
  • Reward certificates are available online within 30 days after the end of the calendar month. Members can:
    • Print a reward certificate to present in store for redemption;
    • Access rewards on their smartphone and present in store for redemption; or
    • Ask a cashier to access their rewards through our cash registers at check out in store for redemption.
  • Office Depot reserves the right to issue rewards in any form, including coupons or checks.
  • Reward certificates do not constitute property, do not entitle a Member to a vested right or interest and have no cash value. Reward certificates are not redeemable for cash, are not transferable and are not assignable for any reason. The sale of reward certificates is strictly prohibited. The issuance of reward certificates is final except in the event that a certificate has been issued in error. Lost or stolen reward certificates will not be reissued.
Redemption
  • Members can redeem their rewards in up to a limit of 3 transactions per day.
  • Reward certificates are valid for 60 days after the date of issuance. All reward certificates expire at 11:59 PM ET on the date printed on the certificate. No extensions or exchanges will be allowed for expired reward certificates.
  • Reward certificates may be redeemed on purchases (excluding all gift and prepaid cards) at Office Depot or OfficeMax stores in the U.S., Puerto Rico and the U.S. Virgin Islands, online and by phone.
  • Rewards cannot be redeemed on items that are on back order on officedepot.com.

Ink and Toner Recycling Rewards

  • Members earn $2 in recycling rewards for each recycled ink or toner cartridge, up to 10 per month, when they make a qualifying $10 purchase in the same month.  Qualifying purchases exclude taxes; delivery fees; postage stamps; gift and prepaid cards; and purchases made with rewards/ merchandise certificates/cards. Recycling rewards are paid out as a rewards certificate and will post to a member’s account the next day after the $10 qualifying purchase is met.
  • Additional cartridges can be recycled, but rewards will only be earned on the monthly limit of 10.
  • We do not accept damaged cartridges for recycling.
  • Recycling rewards are paid out as a rewards certificate and will post to a member's account the next day.
  • All rewards certificates can be redeemed in accordance with the "Redemption" Section above.

Bonus Rewards Promotions

  • Periodically, Members can earn additional rewards on purchases of select products through bonus rewards promotions. Members are subject to the terms and conditions of each bonus rewards promotion.
  • Bonus rewards are paid out as a rewards certificate for the full value of the rewards earned on the day after the qualifying purchase posts to a Member’s account.
  • All rewards certificates can be redeemed in accordance with the "Redemption" Section above.

Engagement Rewards Promotions

  • Periodically, Members can earn additional rewards through engagement rewards promotions where the Member will be invited to complete certain tasks. Members are subject to the terms and conditions of engagement rewards promotions.
  • Engagement rewards are issued separately from Program rewards. Engagement rewards are paid out the day after the engagement activity posts to a Member’s account as a reward certificate for the full value of the rewards earned.
  • All rewards certificates can be redeemed in accordance with the "Redemption" Section above.

VIP Rewards Member Benefits

  • Members who spend $500 within a 365-day period shall become a VIP Rewards Member. Items returned, taxes, the value of free gifts with purchase and the redemption of reward certificates and merchandise gift/cards will not contribute to the $500 requirement.
  • VIP Rewards Member status will be effective 30 days after the required $500 in purchases are posted to a VIP Rewards Member’s account.
  • Members retain VIP Rewards Member benefits for the 12 months following their VIP Reward Member benefit effective date.
  • VIP Rewards Members will earn 5% back in rewards on ink and toner; case, ream and photo paper; copy, print and other products/services in store at our copy and print centers (excluding thermal fax paper, paper rolls used in adding machines and cash registers, postage stamps, mailing/shipping services, and delivery orders of online purchases of photo products).
  • VIP Rewards Members are eligible to receive FREE 2 Business-Day delivery with no minimum purchase required on qualifying purchases made at OfficeDepot.com, provided that they are within one of our many local delivery areas. Most furniture, oversized, bulk cases of bottled water and other beverages, special-order and custom print items do not qualify. Marketplace products, products sold and shipped by third parties and on officedepot.com, are excluded and are subject to the delivery policy of the marketplace seller. Non-qualifying orders incur a delivery charge (minimum charge of $9.95). Other restrictions apply. Click here to view our FREE Delivery Terms and Conditions.for information on delivery areas and restrictions
  • VIP Rewards Members who provide their birth month and day in their profile will receive a special offer for their birthday. Members who add their birthday to their account on or after the first day of their birthday month will earn their bonus rewards the day after their birthday was added to their account. Members who change their birthday on their account and have already received their bonus rewards for their birthday sometime in the past 12 months will not receive another birthday reward until their birthday the following year.
  • All rewards will be issued and can be redeemed in the form outlined in the "Redemption" Section above.

Account Restriction

  • Office Depot (“we” and “our”) may terminate a Member account and/or not issue/cancel rewards or reward certificates if a Member violates these Terms. We reserve the right, in our sole discretion to modify, limit or terminate the Program and/or reward redemption values, or any portion thereof, at any time, with or without prior written notice. We reserve the right to cancel or limit any purchase or offer redemption made 1) contrary to the terms of each offer, discount, promotion or coupon; 2) that otherwise is not in compliance with the Terms of the Program or our Terms of Use; 3) that violates any applicable state and federal law; or 4) that we believe is fraudulent or made through improper channels. In addition, at our discretion, we may take appropriate legal action to enforce these Terms, to prosecute abuse of the Program, to remedy any fraud you may have committed and to recover damages, attorneys’ fees and court costs to the fullest extent of the law.

General

  • Members are responsible for taxes, charges or other liabilities related to or resulting from their participation in the Program. A Member may cancel their participation in the Program at any time by submitting a request to The Office Depot® OfficeMax® Rewards Program, 6600 North Military Trail, Boca Raton, FL 33496 or calling1-866-562-3872.
  • We assume no responsibility for errors caused by incorrect Member information. While we make every effort to provide accurate information, inaccuracies or errors may occur. We are not responsible for such errors. We reserve the right to make changes, corrections, and/or improvements to the information contained on this Site and to the products and programs described in such information, at any time without notice. The interpretation and application of the Terms are in the sole discretion and determination of Office Depot, which in each case shall be final and conclusive. The laws of the State of Florida, without regard to its conflict of laws rules, will govern the Terms, as well as your and our observance of them. If a Member takes any legal action relating to their use of the Program or the Terms, the Member agrees to file such action only in the state and federal courts located in Palm Beach County, Florida. If we fail to act with respect to a Member’s breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. These Terms, together with those items made a part of these Terms by reference, make up the entire agreement between Member and Office Depot relating to the Program, and replaces any prior understandings or agreements (whether oral or written) regarding the Program. If a court finds any of the Terms to be unenforceable or invalid, such Terms will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. The Program is void where prohibited by law.