I came in today to this Office Depot store. I needed to have some documents bound. I checked in and it kiosk stated the wait time was 6 minutes. There were no other customers than one lady who was waiting to pick up an order. After she was serviced, the staff were talking and checking there cell phones. I waited until I was called since my wait time was 6 minutes. When I was called by the lady behind the counter( she seemed like she didn’t want to work) told me that to bound the documents I had to wait until the following day. I needed to have this fedex this same evening. I asked her if maybe a manager could over ride this. She called the manager (Louis) who came and told me that they couldn’t service me until tomorrow as the had to help others customers. There were no other customers. He then quickly said the online orders. However the staff were not working on the online orders they were socializing. I asked him if he could overwrite it and that binding the documents don’t take but 15 mins. He sustained is position. Very poor customer service and management. At this time that only 40 clients are allowed in the store, they should be helping out those that walk-in. Office Depot enforce your policy. You’re paying salaries to staff that do not care about your store. Oh sorry, just realized that all reviews are answered with the same response. Even to show more discontent.
Erlyn's Taxesa month ago
They want you to sign in and wait in a long line for 30-40 minutes for a simple reciept for a FedEx drop off even if it already has a prepaid label affixed. Its astonishing what an arcane system you guys have. And no one greets you at the FedEx counter, they just let you stand there until you have to ask for help. For such a large partner such as FedEx you really should have a better system for people to be able drop, scan, print reciept and go like a seperate printer & scanner just for drop-offs. Totally arcane with all the tech we have these days.
Marco Martinez2 months ago
Very slow printing devices and services ... every time I go there not less than half an hour to print small job. Blueprints they asked me to wait 24 -48 hours !!!!!!
Sam Shenodaa month ago
I came in to get some prints done and they came out damaged. With lines in the artwork and a raised bump on each page. The staff told me they are not sure why and this is just how they came out. I asked if I can get a discount manager gave me 10% 🤣 thanks a lot that’s really gonna help offset the cost of having to reprint these somewhere else. Just wow.. what a disappointment.
andrew stockus3 weeks ago
Speaking with Eric service advisor at the moment he is handling everything really well answering all my questions and providing the best experience possible really happy have dealt with him I couldn't ask for better help bless to have seen him here today thank you so much Eric
Jhomichael De Jesus2 months ago