Do not shop at the store for any reason. I walked into the store with a face mask on. Within 30 seconds after I walked into the store the customer service rep named Francis. Ran up to me and told me that I was not maintaining social distancing. When I was 6 ft to 7 ft away from any other customer wearing a face mask. He startled me. Then threw me out of the store and called the cops on me for not maintaining social distancing. What happened to customer service. What happened to politeness and courtesy. What happened to showing some respect to your customers as they walk into the store. I have never been thrown out of a store in my life. I'm almost 60 years old and this is the way you treat people. Absolutely under no conditions shop at this store for any reason. Worst customer service experience I ever had in my life. I'm going to report this to the regional manager and to AARP..
Evan A Frank2 weeks ago
I emailed a sewing pattern for print. I have always done this. I got no response so I called and was told they don't print until you come in. I had them print school workbooks for me 2 months all via email. The woman was rude and short.one would think in these times they would welcome emailed print jobs so people could just quickly come in and pick up. I asked her when this changed she said 6 months ago but I know that is not true!!!
Spazzy Nanny5 months ago
You need to check your candy. I grabbed a York peppermint pattie as I was checking out. I took one bite and threw it away. I checked it out and it was 5 months outdated.
Melbie Smith2 months ago
I can never say enough about how awesome, friendly, helpful and dependable all of the staff at the Lancaster store are. However, I do need to say that the "Super Hero" at the Lancaster store is Adam. He is the go-to guy in the computer repair and service department. Several years ago I went to a nearby computer store that I thought had taken care of me but when I got my computer back I was missing many things. I went to Adam at Office Depot and he took my still very sick computer ran his tests and did his magic. From that point on I have recomended Adam and his skills far and wide. He told me exactly what i needed to do to keep my computer clean and working. When I need help I know I can go and ask Adam and the problem will be solved in less than 8 hours. To be honest Brian has also been a great help. Yesterday though was a life saver. It is tax time, my personal life has had many family health issues this past year. I was dreading trying to get back to catchup my accounting software so I would be ready to turn in my financial information to my accountant. I tried to get on my account but could not come up with the right password. I went to my accountant hoping they could help me with my password. They tried but couldn't. I mentioned that I know a computer magician. My accountant said go see you magician. I went to see Adam who confidently and happily set to work typing directions to my computer taking it to places I had never seen before. Within minutes he was guiding me through the steps to create a new password and open up my past years of financial information. I couldn't say thank you enough. I wanted to offer him whatever I could think of to repay my gratitude. I offered a weekend at our resort home but he quickly said no that was against company policy. Adam saved me so much time, anxiety and heartache over the issues that I was facing that I felt a simple thank you was just not enough. This recommendation is the only way I can think of to let the world and Adam's supervisors know that Office Depot and I are SSSSSSOOOOOOOOOO LUCKY to have such a brilliant, skilled, friendly, helpful, and honest employee. Thank you Adam
Shirley Lomax8 months ago
Helping me with my printer.
R Ne2 months ago