This location must be under new management. I took a large order to their printing center yesterday. 15 books for my homeschooled children and I was projected to have the work complete until a week out. Totally understandable. Over 1500 pages to print but I got a sweet surprise when I got my books the following day! Great service and very efficient!
Magdalena Summers3 months ago
This had to be the worst customer service out of a manager. I ask salesman about a monitor. They where out still over past few weeks. They said to check in on Wednesdays and Saturdays. So I've been in for 2 weeks. So I asked if I could talk to a manager to see if I could buy floor model. Salesman asked her as she walked up to us. She said no. As I started to talk to tell her I've been in several times like they told me. But before I said 2 words she started to walk away. I was like hello are you not going to talk to me. She kept walking. I said out loud. Are you not even going to talk to me. She kept walking. WOW great manager skills. Never coming back here. I think her name was alissa. TERRIBLE SERVICE. AVOID THIS STORE. They only got 1 star because I had to. If I could I would have left a 0 for stars. They are missing all customer service skills. I'm in customer service and I would never treat someone like that. So I would like to thank Becky for help considerbly making this correct. I wasnt expecting a call. but she came up with a win win. Found me what I had been wanting. So Thank You very much.
Daniel Estrada3 weeks ago
I had a terrible experience at this store. I bought a $400 big and tall office chair and the extended warranty and it has broken with a couple of months. When I checked with the warranty company, they said I had to take the chair into the store. When I took the chair into the store, the manager told me I had to contact the warranty company. Furthermore the manger refused to give me any information, phone numbers, or ways to contact Office Depot. When he was rude, I asked for the number of the district office and he also refused to speak to me and gave me no recourse to solve my problem. I then spoke with customer service, both on chat and on the phone. Both said I would be contacted within 24 hours. That was on December 28. Still no contact nearly 3 weeks later. Still following up, I have spend time on chat and been cut off twice after no resolution was made. I have called the customer service number and the parts/service number and been hung up on several times after very long waiting times. This poor quality of service is uncalled for and it should at least be resolved by person-to-person contact in a store. Instead, that's where my problems began. At this point I will never buy another product from Office Depot at this store, nor online. It seems once they have their money, they do stand by their products or even try to help customers. Consider yourself warned.
Eric Powell (Eric C. Powell)9 months ago
I had a copy order that I noticed to be incorrect once I got it home. Office Depot saw that I was unhappy by my feedback so they did the job again (with the correction) within a couple of hours. Office Depot saved the day!
Vincent3 months ago
Jonathan Townsend did a phenomenal job assisting me today, 10 November 2019. I had a large printing job that needed to be completed today and Jonathan went above and beyond the call of duty to ensure that the mission was accomplished in a timely and efficient manner. I am totally impressed with Jonathan's professionalism and Can-do attitude. If you are ever in need of technical and professional assistance, please ask for Jonathan at this Office Depot. Thank you for the phenomenal service and support!!
Mohammed Merchant11 months ago