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Lenovo ServicePac - 3 Year - Service - 9 x 5 x 4 - On-site - Maintenance - Physical Service Item # 477732
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Using the IBM ServicePacÂ® family of specialized support services can help you make the most of your technology investment. Each prepackaged service includes a specific statement of scope, service agreement terms and conditions and easy instructions.
|Product Type||Managed Service Plan|
|Service Main Type||Maintenance|
|Service Sub Type||Physical|
|Service Details||A service technician is scheduled to arrive at your location within 4 hours after remote problem determination is completed. Service hours are 8 a.m. to 5 p.m. local time, Monday through Friday, excluding IBM holidays.|
|Service Response Time||4|